Administrator, Case Review

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 5 $88,717 - $100,386 (depending on experience) + 17% super + leave loading
• Location: UNSW Kensington Campus, NSW (hybrid)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

As an Administrator in the Case Review team, you’ll play a vital role in supporting students through some of the most challenging points in their academic journey. You’ll be the first point of contact for special consideration applications, ensuring each case is managed with accuracy, fairness, empathy and confidentiality. Your work helps uphold UNSW’s commitment to consistent, compliant and compassionate service - providing timely support to students from diverse backgrounds and contributing to a positive, student-centred experience across the University.

Key Responsibilities

• Manage and assess special consideration applications, including back-to-source verification of supporting documents.
• Provide clear, customer-focused advice to students, academic staff and other stakeholders on policies, procedures and application requirements.
• Maintain accurate administrative systems, including databases, spreadsheets, filing and online tools.
• Respond to a wide range of enquiries via in-person interactions, phone and email, escalating matters where required.
• Support the Case Review team and broader Hub and Student Lifecycle portfolio with high-quality administrative tasks, reporting and process management.
• Contribute to projects and continuous improvement initiatives aimed at enhancing efficiency, compliance and the student experience.
• Foster cooperative working relationships by contributing positively to team culture and peak-period workflow.

Who You Are

You are a proactive and detail-oriented administrator with a strong work ethic and a commitment to UNSW’s values - teamwork, collaboration and respect. Compassion and fairness guide your decision-making, and you’re motivated by supporting students in a consistent and unbiased way.
You bring excellent time management, communication and problem-solving skills, and you’re comfortable working in a high-volume, process-driven environment. You use sound judgement, can work both independently and within a supportive team, and you have the resilience and professionalism to manage sensitive situations.
You’ll thrive in a role where accuracy, empathy and compliance work together, helping ensure every student is assessed fairly against key criteria and supported throughout their UNSW journey.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: Submit your CV & a succinct one-page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) by 11:55pm, 4^th January 2026

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Contact: Amy Denney a.denney@unsw.edu.au - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.