• Employment Type: Permanent Full Time 

• Remuneration: $92,265 + 17% super (level 5) 

• Location: Kensington UNSW Campus 

Why Your Role Matters 

The Administrative Officer, Exams provides day-to-day administrative support within Student Lifecycle, helping to ensure services are delivered efficiently and meet the operational needs of the Registrar & Student Services Unit (RASS) within the Division of the Deputy Vice-Chancellor Education & Student Experience. 

The position undertakes a range of high-quality, customer-focused administrative processes and communications. The role has a particular focus on the central management of examinations and the coordination of student records, while also developing broad knowledge across the administration of the student lifecycle. The UNSW Exams team is small but plays a significant role, managing approximately 40,000 exam sittings each term. 

The role reports to the Examinations Team Leader, supports the Examinations Manager, and has no direct reports. 

Key responsibilities include: 

• Maintain undergraduate, postgraduate coursework and non-award student academic records 

• Under the direction of the Exams Team Leader, assist with the preparation and delivery of all centrally managed examinations both on and off campus, including casual exam staff recruitment and rostering 

• Assist with the management of examinations for students with specific examination requirements 

• Develop a thorough knowledge of and be able to interpret UNSW policies and procedures and provide advice to staff and students on the policies and procedures 

• Provide high level administrative support to the Examinations and other nominated teams across Student Lifecycle 

• Develop and maintain detailed filing systems, spreadsheets, databases, websites and other administrative systems 

• Respond to a range of in-person, telephone and email enquiries from internal and external stakeholders, and initiate, action or escalate as necessary 

• Participate in relevant projects and business improvement activities  

• Support the set up and rostering of casual team members hired for exam periods 

About You 

We are looking for a strong communicator and administrator who is keen to be part of a close-knit, hard-working team. The successful candidate will also have: 

• Experience working in exams within higher education  

• Previous administrative experience with high attention to detail  

• High-level computer literacy, including excellent proficiency in Microsoft Office applications and the ability to learn new software  

• Ability to remain calm in high-pressure environments  

• Advanced time management, organisational, and problem-solving skills  

• Experience coordinating casual staff and workforce rosters, or a willingness to learn how to set up and manage rostering processes  

• Ability to work the required hours, including during exam periods  

Working hours outside of exam periods are generally Monday to Friday during business hours, and the role operates on a hybrid basis during these times (with 2 days per week required onsite). The role includes a six-week leave blackout period each term, leading up to and including the examination periods. During the examination periods full onsite attendance is required, with working hours scheduled between 8:00 am and 6:00 pm, Monday to Saturday. Overtime and weekend work will be required, with appropriate compensation provided.

Interviews for the role will begin on 31 August, and we would like the successful candidate to commence as soon as possible before the next exam period begins. 

Candidates will need to have full working rights – this role is not available for sponsorship. 

Recruitment process: Please submit your resume as well as cover letter outlining why you are interested in the role and the “About You” section of the job ad. You will also be asked a few questions about your availability and skills/experience in the application form. 

Applications close: 16th August 11.55PM

Get in touch for any questions or support: Anne de Voronine, Talent Acquisition Associate, a.de_voronine@unsw.edu.au 

Applications cannot be accepted if sent directly to the contact listed 

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role. 

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. 

The University reserves the right not to proceed with any appointment.