JOB SUMMARY:

Performs office duties under regular supervision for Entertainment by performing the following duties.

MAJOR RESPONSIBILITIES:

• Answers and/or fields phone calls, visitors, and questions from Internal/External guests.  Directs questions and/or people to the appropriate person and/or department (when applicable).  Compiles and updates call ins for division. Prepares and distributes documents and reports on a regular basis. Maintains Division wide contact information. Maintains department files, logs and records as needed.  Utilizes technology, such as computers and multi-function copier to perform office duties. Communicates information in a timely and confidential manner. 
• Answers questions from Internal/External guests to the best of ability and/or directs inquiries to appropriate person. Collects, organizes, and distributes incoming and outgoing electronic mail and/or postal mail. Manages building printers and verifies resources are available and stocked. 
• Provides additional support as needed, may include special projects, maintaining inventory and/or distributing tools and resources. Responsible for training and on-boarding new team members on departmental office procedures.
• Maintains break spaces ensuring area is adequately stocked and organized.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• High school degree or GED is preferred. 

EXPERIENCE: 

• 1+ years of clerical, customer service, computer experience preferred; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Three days learning company policies and procedures.
• Required to perform simple computer tasks and pass the Internal Staffing test for Word, Excel and typing. 
• Typing speed of 25 wpm required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE