JOB SUMMARY:

The Client Technology Services Analyst I is responsible for the basic troubleshooting of problems concerning hardware, software, and LAN while utilizing work experience, knowledge, training, and documentation to stay within SLA.

In this role, the Analyst I will work with others on the team to resolve tickets and provide level I support to our business partners.

MAJOR RESPONSIBILITIES:

• Perform PC and Point of Sale hardware installation, restoration, and support analysis, as well as testing and installing new software. Use problem management and request-for-service systems to receive work assignments and to input resolution of work assignments.
• Assist users, assess systems malfunctions utilizing logical troubleshooting methodology and provide expedited long-term solutions for customer systems. Provide basic network analysis of issues, escalate and update incidents as per documented process and procedure.
• Assist in the support of special projects and events during staging, testing, installation, and support while meeting organizational Service Level Agreement for events and projects. Provide dedicated support to normal business operations and revenue generating objectives.
• Follow documented process of inventory control and tracking of all hardware while providing updates regarding inventory needs. Testing returns merchandise authorization (RMA) and completing procedure for introduction back into production inventory.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

Technical school is preferred.

EXPERIENCE:

• 1+ year of basic technical support experience, with understanding or hands-on experience in software development.
• 1+ year preferred in the Personal Computers and/or customer service-related area.
• Formal training in IT related applications or equivalent Military work experience;
• or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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