Oversee operational planning across key areas—Attractions, Park Operations, Food & Beverage, Entertainment, Entrance Operations, Parking & Transportation, Warehousing, Security, Park Services, and Merchandise—for designated New Ventures projects. Ensure seamless execution throughout the planning, design, development, and construction phases in new markets and locations. Serves as a key operational representative focusing on Team Member programs and areas impacting the Guest experience. Manages operations inputs in partnership with key administrative groups including Finance, Human Resources, Marketing, Business Analytics & Industrial Engineering (BAIE), Environmental Health & Safety (EHS), and other key divisions during the design and development phases.

POSITION RESPONSIBILITIES

• Manages initiatives to drive designated Universal Destinations & Experiences (UDX) domestic and/or international New Ventures through market research and analysis, labor considerations, operational costs, etc. related to park-wide operations. Oversees the execution of designated projects assigned through the development of operational systems and programs in partnership with local governmental authorities and regulations and UDX policies and procedures, including SOPs and Operational Performance Specifications.

• Strategically partners with Universal Creative and Operations teams to ensure operational feasibility during the design and development phases and focus on systems to support safe, efficient, and smooth Team Member and Guest experiences of all operational areas including Parking & Transportation, Entrance Ops, Attractions, Guest Services, Park Services, Wardrobe, Security, Food & Beverage, Merchandise, and Entertainment for collaboration and feedback for designated New Venture.

• Manages designated New Ventures project pre-opening FFE budgets and other pre-opening budgets to ensure control of operational costs when in operation. Develops staffing plans and operating expense forecasting for the daily operations while designing programs and processes to control, enhance, and monitor the guest experience.

• Partners with New Ventures Operations team to define project planning, budgets, safety, training & development, staffing, and employee relations. Ensures strong cross-departmental input and collaboration for new technologies and designs of designated New Venture in partnership with enhancements at existing parks and experiences. Partners with third-party vendors for future operational maintenance needs and initiatives

• Understand and actively participate in Environmental, Health & Safety responsibilities by following
established UDX policy, procedures, training, and team member involvement activities.

• Perform other duties as assigned

QUALIFICATIONS: 

• Experience in theme park or hospitality industry management in a leadership role with proven outcomes managing multiple disciplines including but not limited to operations, transportation, ticketing, VIP tours, maintenance, food/retail, safety, events, among other functions.
• Role requires a high degree of collaboration and teamwork with Internal and External Partners.
• A positive “can-do” attitude. Must be a problem solver with the ability to thrive under pressure in a challenging work environment.
• Exceptional communications, organizational and project management skills with strong ability to build effective relationships and collaborate across multiple disciplines.

EDUCATION:

Bachelor of Science in Business Administration, Hospitality or related field is preferred.

EXPERIENCE: 

5+ years of experience in a hospitality or operational environment is required; 3+ years in theme park related work; or equivalent combination of education and experience. Operations experience opening new businesses in hospitality industry preferred. Experience opening new theme parks a major plus.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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