JOB SUMMARY:

Oversees operations and employees within the Admissions department which includes, but not limited to: Pass Sales, Rental Services and Turnstiles. In addition to communicating needs with department team members as well as other departments, ensures that each area is running efficiently.

MAJOR RESPONSIBILITIES:

• Responsible for supervising employee workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships within UO to ensure our employees are exceeding expectations.
• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Ensures employees receive proper training and development. Ensures performance standards are established and reviewed with all employees.
• Monitors labor standards, projects labor needs, and explains shortages and overages to Assistant Manager.
• Performs administrative duties such as scheduling, maintenance of attendance records, vendor relations, and other related duties.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• High school degree or GED required.
• Associate’s degree (AA) or equivalent from two-year College or technical school preferred.

EXPERIENCE: 

• 1-3 years supervisory experience and cash handling experience required; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE