Job Title:

Outreach Program Coordinator

 Stark Campus - North Canton, OH

Salary:

 $41,731 - $51,951

Basic Function:

Coordinate and assist in the planning and management of a designated educational outreach program. Reports to designated supervisor.

Additional Basic Function – if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following: 

Coordinate designated educational outreach program(s); ensure policies and guidelines are followed.

Evaluate program(s) and make recommendations for change as needed.

Coordinate finances for assigned special events or programs.

May recruit, train, and supervise instructors for program(s).

May prepare and/or develop program/course materials; distribute materials to appropriate parties.

Provide information to students/clients and serve as spokesperson for the program.

Prepare and maintain mandatory program documentation and records.

Coordinate meetings, conferences, and special activities.

Collaborate with schools, departments, colleges, faculty members, external organizations, and others regarding program(s).

May perform consultative services and skills assessment services with clients.

May supervise students and provide functional guidance to support staff and other employees working on a project or assignment on a temporary or intermittent basis.

Perform related duties as assigned.
 

Employees assigned to a sales role may be responsible for the following duties:

Identify and meet with client prospects, including but not limited to human resource managers, operations managers, decision-makers, executives, professionals, and employees, to present information about the university’s services and products

Utilize consultative selling techniques to uncover organizations’ and individuals’ educational needs and to sell the university’s services and products

Write proposals, contacts, and training plans that reflect organizations’ needs and the university’s solutions

Maintain electronic records utilizing client relationship management software
 

Employees assigned to NYC Studio location may be responsible for the following duties:

Assist in the development and implementation of special programs, services, and on-and-off campus activities designed to meet the unique needs of NYC Study-Away Program students; attendance at some evening and weekend events will be required.

Under guidance from the Director, NYC Studio, coordinate promotion, marketing, and communications for the NYC Studio program through the development and distribution of various materials both internally and externally.

Assist in developing and organizing information sessions, orientations, and other events for students and community members; clarify and communicate program mission, purpose, and details to interested parties.

Update and maintain NYC Studio internship database; prepare internship files and forms; communicate with external organizations regarding internship opportunities for communication to students.

Coordinate the international and guest student application process at the NYC Studio.

Design, develop, and produce visual materials including original identity elements into an effective printed or electronic communications product for instruction, publication and display.

Coordinate production with internal and external suppliers related to the management of materials, including contracting for printing and production services.

Ensure that all design work follows university graphic standards and quality control principles; edit and proofread copy when necessary.

May serve as photographer for the NYC studio.

Build a strong working relationship and maintaining communication with NYC internship providers to ensure programs are aligned with student and university interests; maintain a level of program quality that mirrors the university‘s standards.


Employees assigned to Stark Campus Global Education Initiatives position may be responsible for the following duties:

Assist with the successful coordination and execution of Global Education Initiatives through advising, counseling, administrative services, and special programming to international students at the Stark Campus, including but not limited to academic programs, admissions, and visas; coordinate with Office of Global Education (OGE) for study abroad opportunities for Stark Campus students.

Assist in the development and implementation of special programs, services, and on-and-off campus activities designed to meet the unique needs of international students; attendance at evening and weekend events will be required.

Plan a variety of participant gatherings for international students with community hosts, counsel students on cultural adjustments, and liaise student participants with other on-campus support services as needed.

Build a strong working relationship and maintaining communication with OGE to ensure programs are aligned with student and university interests; maintain a level of program quality that mirrors the university‘s standards.

Assist in ensuring terms are met regarding program requirements; ensure international students have completed all required forms, including visa and immigration documents; forward completed forms to appropriate university departments.

Develop and organize information sessions, orientations, and other events for students and community members; clarify and communicate program mission, purpose, and details to interested parties.
 

Employees assigned to the Prison Education program may be responsible for the following duties:

Maintain electronic records utilizing relationship management software.

Under guidance from the Project Lead, coordinate promotion, marketing, and communications for the program through the distribution of various materials both internally and externally.

Assist in organizing information sessions, orientations, and other events for students and community members; clarify program mission, purpose, and details to interested parties.

Design, develop, and produce visual materials including original identity elements into an effective printed or electronic communications product for instruction, publication and display.

Coordinate production with internal and external suppliers related to the management of materials, including contracting for printing and production services.

Ensure that all design work follows university graphic standards and quality control principles; edit and proofread copy when necessary.

May serve as photographer.

Assist with the successful coordination and execution of the program through advising, counseling, administrative services, and special programming including but not limited to academic programs, admissions and financial aid.

Plan participant gatherings for students, counsel students on cultural adjustments, and liaise student participants with other support services as needed.

Assist in ensuring terms are met regarding program requirements; ensure students have completed all required forms; forward completed forms to appropriate university departments.

Develop and organize information sessions, orientations, and other events for students and community members; clarify and communicate program mission, purpose, and details to interested parties.

Additional Examples of Duties – if applicable:

• Coordinate designated educational outreach program(s); ensure policies and guidelines are followed.
• Assist with library-related tasks and services as assigned.
• Support students with research questions and help them locate library materials.
• Learn and use the library system to support tasks such as checking materials in and out or assisting with resource access.
• Participate in the preparation and support of outreach and engagement events held in the library.
• Ensure that all testing protocols are followed for each test administered in the Testing Center.
• Coordinate with the Office of Student Accessibility Services when working with students with accommodations.
• Complete and regularly update proctoring credentials for all testing platforms including but not limited to Accuplacer and Meazure.
• Assist with the development of student tutoring schedules to ensure the proper office coverage to meet the needs of the students.
• May recruit, train, and supervise students.
• May supervise and provide functional guidance to support staff and other employees working on a project or assignment on a temporary or intermittent basis.
• Provide information to students/clients and serve as spokesperson for the program.
• Provide excellent customer service to students, faculty, and other stakeholders.
• Prepare and/or develop program/course materials; distribute materials to appropriate parties.
• Prepare and maintain mandatory program documentation and records.
• Coordinate meetings, conferences, and special activities.
• Collaborate with schools, departments, colleges, faculty members, external organizations, and others regarding program(s).
• May perform consultative services and skills assessment services with clients.
• Regularly scheduled to work one evening each week.
• Perform related duties as assigned.

Minimum Qualifications:

Bachelor’s degree in a relevant field. Two years of relevant experience.

Employees assigned to a sales role must possess consultative selling experience, including qualifying prospects, defining needs, questioning and listening, and closing the sale.

License/Certification:

Not applicable.

Knowledge Of:

Business, employee training, and/or organization development
Personal computer applications, including MS Office Suite

Skill In:

Verbal and written communications and interpersonal skills

Ability To:

Maintain client relationships to retain and/or cross-sell clients
Work non-traditional hours for evening and weekend events

Preferred Qualifications – if applicable:

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which may require assessments. Assessments could take the form of interview questions, a request to provide work samples or a written or practical test to assess job related competencies.

Working Conditions / Physical Requirements:

None

Working Schedule:

  REGULARLY SCHEDULED TO WORK ONE EVENING EACH WEEK

Additional Information:

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

For official job descriptions, visit www.kent.edu/hr. 

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.