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In the Catholic tradition, the Student Affairs Division strives to create an inclusive, educational environment which motivates and supports student learning and personal development, serves the University community, and inspires students to make a positive contribution to society. Our philosophy and approach is to collaboratively work with Academic Affairs and all areas of the University to create an integrated learning environment.

The Student Affairs Division is a dynamic, student centered and learning organization. We are poised to create a vibrant and active co-curricular learning experience for all students. Our emphasis on leadership development and social change allows us to work on developing future ethical leaders to serve in a complex, global and changing world. We are committed to fostering a sense of belonging and continuously building toward a just, welcoming and caring community for all.

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Duties and Responsibilities:

Leave of Absence and Withdrawal Processes:                                                                

• Serves as the initial point of contact to counsel students considering taking time away from the University or transferring regarding their options including undergraduate leaves of absence (LOA) approx. 150 per year or withdrawal approx. 120 per year, and supports students in completing necessary forms and exit interviews, as needed.
• Processes leave of absence and withdrawal forms. 
• Responsible to maintain accurate and complete data.
• Communicates students’ leave of absence or withdrawal status to campus partners including: One Stop, Financial Aid, Deans Offices, and Housing.
• Follow-up with students who have inquired about a leave of absence or withdrawal to offer additional support, assistance, or consultation about their future plans.
• Create and implement an outreach plan to students who are expected to return to USD after a leave of absence to support their transition back to USD.
• Maintain the leave of absence and withdrawal manual. 
• Track leave of absence and withdrawal data.

Outreach for student transition support:                                                                           

• In collaboration with campus partners, develop and present group workshops to promote student success.
• In collaboration with campus partners, develops and implements individual and personalized student outreach to support their academic and personal transitions.
• Meet individually to connect students with key services, resources, and communities of support (Fall and Spring semesters).
• Reach out to students receiving two or more mid-term deficiencies, students who earn fewer than expected academic units, students with a W or have an incomplete, to meet individually with them following the intrusive advising model to offer space to reflect on their academic experience and participation in Student Success Coaching program.
• Reach out to students that have not registered for courses at the end of each semester to collaboratively identify barriers and provide appropriate resources and support.

Student staff supervision, advising, and mentoring:                                                        

• Schedule and lead student staff meetings to provide ongoing, intentional, and equitable developmental support.
• Schedule one-on-one check-ins with student staff when needed.
• Conduct performance evaluations and provides ongoing performance feedback to student staff.
• Coordinate selection process for open positions, including recruitment, hiring, and training for new student staff.
• Create student staff schedules and ensures office has coverage during hours of operation.
• Consult and support Student Success Coaching program managed by Graduate Assistant. 

Strategic mentorship:                                                                                                   

• Develops a proactive and sustainable outreach and collaborative coordination of existing mentor programs for students who identify with groups typically having lower one-year retention and six-year graduation rates than the overall average for their cohort. Facilitates communication and coordination among campus partners to most effectively support students (i.e. Athletics, Black Student Resource Center, International Center, Undergraduate Admissions, Living Learning Communities etc.).

Administrative/Department support:                                                                                 

• Manages phone calls and emails from students and parents regarding general information.
• Manages daily operations of office space to procure supplies, equipment, and technology needs.
• Supports and assists with assessment efforts in all areas of responsibility including office space usage, program, and outreach.
• Prepares own expense report for University One Card.
• Maintains and updates CSS web pages regularly with up-to-date information.
• In collaboration with the CSS Graduate Assistant, create and implement a comprehensive marketing calendar for Student Success Coaching program, CSS outreach, and programs.

Committee Responsibilities:                                                                                              

• Serve as a committee member for the Student Leadership Preparation & Development committee to serve as a liaison for the mentor and mentorlike initiatives.
• Contributes to or leads additional division/campus projects outside of typical duties to help further accomplish student success or organizational goals.
• Additional assignments may be seasonal, ad hoc or ongoing, depending on the project.

• Serves as a primary and dedicated point of contact and advocate for assigned student cohort to help ensure a comprehensive understanding of and timely access to resources and information.
• Responds to basic questions related to campus resources, including financial aid, student accounts, registrar, housing, campus card, wellness, tutoring, student success center, academic support, student life, basic needs, university policies, etc.
• Meets individually or in groups with students as a way of building relationships and signaling accessibility.
• Seeks to understand and recognize the challenges faced by diverse student groups, particularly those students belonging to marginalized communities and serves all students with cultural sensitivity and compassion.
• Fosters the retention and success of students through coaching and mentoring.
• Collaborates and works closely with a wide array of campus partners to maintain an understanding of student needs, resources, and priorities throughout the academic year.
• Coordinates with the TCC group on the execution of a communication strategy to keep students engaged and informed.
• Serves as liaison to campus partners when necessary/appropriate and follows up to help ensure students’ questions are answered and issues are resolved
• Assists with identifying barriers to student success and encourages students to develop their action plans and pathways to success.
• Engages in training and attends meetings, as required. Training to include workshops to elevate coaching skill sets.

The employee would be performing these duties on a daily basis when working with their assigned student cohort of new first year and transfer student athletes. This will include meetings in person, phone calls, and answering written inquiries. In addition, the employee will be expected to attend regular meetings and trainings.

Special Conditions of Employment:

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Minimum Qualifications:

• Graduation from an accredited college or university with a Bachelor’s degree in related field (i.e., education, social work).            
• Two years of work experience required.  Master’s degree from an accredited college or university in education or social work, or a job-related field may be substituted for one year of work experience.

Preferred Qualifications:

• Prior work experience in a higher education setting working directly with college-level students in mentoring or advising strongly preferred.

Performance Expectations - Knowledge, Skills and Abilities:

• Willingness to support the Catholic mission and vision of the University.
• Facilitate small group discussions, workshops, mentoring, and advising
• Ability to use a variety of marketing tools including social media to perform outreach efforts.
• Demonstrated centering inclusive excellence in one’s work including an ongoing commitment to personal learning and development in this area.
• Commitment to student learning and development in the co-curriculum and ability to assess the impact of programs and related services.
• Must be a self-starter with initiative and ability to stay on top of work with minimal supervision; must be able to work independently and take initiative on multiple projects and maintain deadlines.
• Computer literacy and experience using Microsoft Office and Google Suite
• Willing and able to work occasional evenings and weekends.
• Ability to maintain confidentiality.
• Excellent customer service skills.
• Ability to work effectively under pressure.

$20.17 - $26.72 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.

Hours: 37.5 hours per week

Closing date: Open until filled 

Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.