CICE Customer Support Assistant

Job no: 542619
Position type: Student Assistant
Location: Fullerton
Division/Equivalent: Fullerton
School/Unit: VP, Student Affairs Office
Department/Office: Student Retention
Categories: Excluded, Administrative, Temporary, Part Time

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Job Title

Customer Support Assistant

Salary

Classification Range $16.00 - $24.00 per hour

Anticipated hiring range, depending on qualifications, not to exceed $19.00

Department

Center for Internships and Community Engagement

Work Schedule

Flexible within M-F, 8-5. Up to 20 hours per week.

Job Summary

Under general direction, responsible for providing front office customer service to students, faculty, staff, and community members. Provide guidance, information and assistance to students seeking academic internships and service-learning opportunities. Provide information to students on all of the CICE programs. Process necessary data and paperwork related to student placement for academic internships and service-learning. Assist students with CICE processes. Help develop and maintain partner data and internship position information and manage projects.

Use customer service and problem-solving skills to respond to customers via email, telephone, and in person. Ability to work as a member of a team and communicate effectively with office staff and administrators.
Should be familiar with a variety of office support technology and systems such as Outlook, Word and Excel. Must be capable of learning CICE's custom computer programs.

We are looking for candidates with a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. This is an in-person position. Our customers come first!
Other duties as assigned.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; familiarity with Microsoft Office programs; and read and write English at a level appropriate to the position.

Required Qualifications
  • Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
  • Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
  • In good academic standing (not on academic probation, continued probation, academic dismissal).
  • Student who is authorized to work in the United States and can provide employment eligibility documents.

Preferred Qualifications

 • Need to be customer service oriented.
• Must have a professional demeanor;
• Must have strong computer skills;
• Must be able to communicate effectively in person with students and on the telephone with representatives from companies and organizations;
• Must be familiar with PCs: Microsoft Outlook, Word, PowerPoint, Web;
• Excellent listening and follow-through skills;
• Familiar with basic office procedures and telephone etiquette;

Physical Requirements

 Standing, sitting, lifting up to 20lbs, answering telephone, typing

OUT-OF-STATE EMPLOYMENT POLICY

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.

 

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.  California State University, Fullerton is not a sponsoring agency.  All unsolicited resumes will be returned without review.  California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Advertised: Pacific Daylight Time
Application close: Pacific Daylight Time

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