IT Rollout Student Assistant

Job no: 548069
Position type: Student Assistant
Location: Fullerton
Division/Equivalent: Fullerton
School/Unit: IT - Information Technology
Department/Office: IT-Student Technology Services
Categories: Excluded, Administrative, Temporary, Part Time

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Job Title

IT Rollout Student Assistant

Salary

Classification Range $16.50 - $24.00 per hour

Anticipated hiring range depending on qualifications, not to exceed $16.50

Department

Rollout

Work Schedule

20 hours per week. flexible

Job Summary

IT Rollout Student Assistant assist IT Managers, Leads, and Staff with day to day operations.  Some of these tasks include, delivery of IT and department purchased assets to all parts of the campus. Basic installation and troubleshooting of IT technology such as desktops/iPads/laptops/printers and contacting our enormous client base through phone calls or emails. Some heavy lifting required but students will work in teams to minimize lifting. Assist with software imaging of both PC and Mac desktop and laptop systems and some data destruction, other duties as assigned.  Training will be provided. 

In addition, student assistants will be working at the front desk (located in the basement of the library) by providing customer service to faculty and staff and distributing electronic devices such as laptops, iPads, etc.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Desire to work with technology. Ability to multitask and take direction with a can-do attitude is a must for this position. Ability to be on time and work collaboratively with a team are also crucial to this position. Physically the candidate should be able to lift 50lbs off the ground. Previous IT experience is not required but is a plus. Also any customer service experience and basic phone etiquette will be considered as a plus. Candidate must have experience with at least two of the following Microsoft products: Microsoft Outlook, Word, Excel, and PowerPoint applications. 

Required Qualifications
  • Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
  • Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
  • In good academic standing (not on academic probation, continued probation, academic dismissal).
  • Student who is authorized to work in the United States and can provide employment eligibility documents.
  • Strong interpersonal skill with ability to work and communicate well with all levels of personnel with a good customer-oriented mindset.
  •  Successful candidates must possess excellent phone, verbal, and written communication skills.
  • Candidates must be able to interact professionally with users, co-workers, and supervisors.
  •  Must be able to explain technical matters clearly and without “computer jargon.”
  • Strong analytical and computer troubleshooting skills.

Background Check

 A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Out-of-state Employment Policy

 In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.  California State University, Fullerton is not a sponsoring agency.  All unsolicited resumes will be returned without review. California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Advertised: Pacific Daylight Time
Application close: Pacific Daylight Time

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