Job Title

Student Genius Center, CEDA & Helpdesk Student Assistant

Salary

Classification Range $16.90 - $24.00 per hour.

Anticipated hiring range depending on qualifications, not to exceed $16.90 per hour.

Department

IT Call Center Support

Work Schedule

Job Summary

Under the direction of the IT staff, Consultants provide customer service and technical support for campus-related applications to CSUF students at the Student Genius Center (SGC) and Center for Equitable Digital Access (CEDA).  In addition assist staff with providing customer service and technical support to faculty, staff, and students for the CSUF IT Help Desk.

• Provide in-person, phone, and chat technical support to users of campus-related applications for a variety of software and hardware issues on Windows, Macintosh, iOS, and Android platforms. 
• Assist users by answering questions regarding software applications and printing; troubleshooting problems, looking up information in manuals, or using online help, and directing users to on-duty staff for special requests or difficult problems. 
• Ensure that the computers and printers in the SGC Labs are functioning properly.
• Maintaining a clean and orderly lab environment at all times. 
• Assist with the SGC & CEDA devices (laptop, iPad, etc.) checkout system. 
• Assist with Innovation Center operations by supporting students, maintaining equipment and technology and providing excellent customer service.
• Other duties may be assigned as deemed necessary.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Being on time and working collaboratively with a team are crucial to this position. Previous helpdesk or IT experience is not required, but is a plus. Customer service experience and basic phone etiquette is essential for this position. The candidate must have basic working experience with the following Microsoft products: Outlook, Word, Excel, and Teams.

• Strong interpersonal skills with the ability to work and communicate well with all levels of personnel with a good customer-oriented mindset.
• Successful candidates must possess excellent phone, verbal, and written communication skills.
• Candidates must be able to interact professionally with users, co-workers, and supervisors.
• Must be able to explain technical matters clearly and without “computer jargon.”
• Strong computer troubleshooting skills and a desire to work with technology.
• Candidates must be able to multitask and take direction with a can-do attitude.
• Open to working night and weekend shifts

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

OUT-OF-STATE EMPLOYMENT POLICY

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.