Job Title

Front Desk Student Assistant AY 26-27

Salary

Classification Range $16.90 - $24.00 per hour
Anticipated hiring range depending on qualifications

Department

Student Life and Leadership

Work Schedule

Office hours are 8:00am – 6:00pm, Monday-Wednesday, 8:00am – 5:00pm., Thursday-Friday

Job Summary

Under the general supervision of the Administrative Analyst, the Student Assistant provides customer service, information, referrals, and general peer advisement to students seeking assistance from the Office of Student Life & Leadership (SLL). This role manages front desk operations, serving as the primary point of contact for all walk-in guests, including students, faculty, staff, and visitors.

The Student Support Assistant also provides essential administrative and office support, including but not limited to data entry, maintaining information databases and distribution lists, coordinating mailings, distributing communications via email, managing equipment and supply inventory, and performing various tasks to support the daily operations and overall efficiency of the office.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

CSU Fullerton GPA: 2.0, mature, self-motivated; quick learner. Must have strong customer service skills, ability to work in a fast-paced environment; strong verbal communication and interpersonal skills; knowledge of the programs and services available at CSU Fullerton; ability to work collaboratively with faculty, staff, and administration; must be able to work with diverse populations. Must be in good standing with the university.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.

Must be an enrolled student at CSU Fullerton at the time of application and throughout employment time period. Must have strong customer service experience; experience working with on-campus resources, moderate to strong knowledge of computer software programs (Microsoft Word, Excel, PowerPoint, etc.).
Previous clerical or administrative support experience, including front desk or customer service experience, is preferred. This position requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; to be able to apply independent judgement, discretion, and initiative to address problems and develop practical, thorough, and at times, creative solutions.

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Out-of-state Employment Policy