Job Title

Micromobility Services Student Assistant

Salary

Classification Range $16.90 - $24.00 per hour
Anticipated hiring range depending on qualifications, not to exceed $16.90.

Department

Parking & Transportation Services

Work Schedule

Up to 20 hours per week. Work hours are Monday-Friday, 8 am - 3 pm. Schedule may vary based on operational needs. Student assistants will be required to work during Commencement week.

Training Availability Requirement:

Employees must be fully available during scheduled breaks while in training (e.g., Fall Break, Spring Break, Summer Session, and Winter Session)

Job Summary

Working under the general supervision of the Transportation Demand Manager and full-time staff, the Micromobility Services Student Assistant will support micromobility safety efforts by monitoring the Pedestrian Only Zone, bike racks, and buildings. The student assistant will need to be able to work both independently and as part of a team to track compliance with President’s Directive 16. Additionally, the student assistant will support the department by participating in campus outreach to promote safe riding and proper storage of micromobility devices.

Job Duties:

• Provide clerical support such as data entry, filing, and photocopying.
• Maintain an understanding of current CSUF parking policies and regulations.
• Provide appropriate solutions to customer inquiries.
• Keep accurate and detailed records of customer interactions.
• Assist in monitoring the Pedestrian Only Zone, on foot, to support micromobility safety efforts.
• Support distribution of educational materials to micromobility device users.
• Keep accurate and detailed records of bike and scooter rack usage.
• Work outdoors for extended periods of time to support large-scale parking, campus outreach, and tabling events.
• Other duties as assigned.

Learning Outcomes:

• Gain experience providing excellent customer service.
• Learn to work effectively in a diverse and professional environment.
• Improve critical thinking skills and the ability to work independently.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.
• Ability to understand and carry out verbal and written instructions.
• Ability to observe and analyze situations and determine appropriate courses of action.
• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to stand and walk for extended periods in all types of weather, including dusty conditions.

Preferred
Qualifications

• Customer service experience preferred.
• First-year and second-year class standings preferred.
• Have a valid California driver’s license (Class C minimum).
• Have at least (6) months of active driving experience.

Background Check

Out-of-state Employment Policy