Job Title

Technology Support Specialist II

Classification

Technology Support Specialist II

Auto Req. ID

563468

Salary Range

Classification Range $5,787 - $8,430 per month

(Hiring range depending on qualifications, not anticipated to exceed $5,787 - $6,389 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours. This is a temporary position to end on or before June 30, 2027, with a possibility of renewal on an annual basis if funds and/or program needs exist.                             

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The Division of Information Technology (IT) strives to be a strategic, innovative, and best‐in‐class IT organization that provides a leading‐edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We are seeking an exceptional individual to join our IT-TitanCard team as the Technology Support Specialist II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under general supervision, the Technology Support Specialist II provides professional, advanced-level technical support and technical expertise to faculty, staff, students, and supported campus service areas. Independently analyzes, diagnoses, and resolves complex hardware, software, application, printing, authentication, connectivity, peripheral, and service-related issues across Windows, macOS, iOS, Android, and campus-supported platforms and is accountable for own work results. The position serves as an escalation resource for front-line support, applies professional judgment to determine probable causes and appropriate solutions, and coordinates resolution with system, network, application, database, security, vendor, and other specialized technical teams when issues extend beyond the local support environment.

The Technology Support Specialist II provides specialized technical support for TitanCard/TitanTender, GoPrint and campus printing, Digital Print Services (DPS), the Student Genius Center (SGC), Center for Equitable Digital Access (CEDA), computer labs, device deployment programs, and related services. Responsibilities include configuring and maintaining supported systems and devices; creating, testing, and deploying Windows and macOS images and standardized configurations; testing upgrades and integrations; monitoring service interruptions; documenting technical procedures and known issues; and recommending improvements that increase reliability, efficiency, security, and service quality. Other duties as assigned.

Essential Qualifications

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, provides professional technical support and expertise. Diagnoses and resolves complex hardware and software issues, manages less complex technology support projects, and provides guidance and training to users and technology support staff. Utilizes proficient and in-depth troubleshooting techniques. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.

Strong knowledge and expertise in hardware and software troubleshooting. Knowledge of network connectivity, server administration, and system troubleshooting. Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support. Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials. Strong analytical skills to evaluate technology and configure and deploy systems updates. Skill in providing direction and training to others. Proficiency in using applicable software or technology systems. Knowledge of university policies, data needs, and data privacy regulations.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Preferred Qualifications

The ideal candidate has strong working knowledge of desktop operating systems, including Windows and macOS, and familiarity with mobile platforms including iOS and Android. Ability to independently analyze moderately complex technical problems, identify probable causes, evaluate alternatives, and implement appropriate solutions. They can troubleshoot issues involving multiple technology components and determine when to escalate to system, network, application, security, database, vendor, or other specialized personnel.

Ability to plan and complete small technical projects and deployments, coordinate work across service areas, and manage multiple assignments and priorities with limited supervision. Strong written and verbal communication skills, including the ability to explain technical information to non-technical users and produce clear technical procedures, reports, and training materials. Demonstrated ability to provide technical guidance, training, and mentoring to users and less-experienced support personnel. Familiar with university policies, data handling requirements, and data privacy practices applicable to supported systems and services.

Experience in higher education, academic technology, or a complex multi-service IT support environment is preferred, as is experience with endpoint imaging, device deployment, computer labs, and cross-platform workstation support. Relevant technical certifications, such as Dell, Apple, CompTIA, Microsoft, or equivalent, are also desirable.

License/Certifications

A valid California driver’s license.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Occasional travel between campus locations or transport of supported equipment. May also require lifting and moving equipment, consistent with physical requirements of the position.

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.  

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. 

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.

Hiring Preference

On-Campus CSUEU Employees