Job No: 558122; 06/23/2026

SERVICENOW ADMINISTRATOR
Systems Administrator II
Information Technology Services

Salary Range: $6,492 - $9,458/Monthly

Work Schedule: Full-Time, Monday-Friday, 8:00 a.m. to 5:00 p.m.; Exempt classification.

Essential Functions: Under the direction of the Director of Enterprise Applications and Development, the incumbent serves as the primary technical analyst and programmer for the IT Service Management system ServiceNow. Additionally, the incumbent provides secondary support for the university web content management system Drupal, and the MyCalStateLA SharePoint portal. The incumbent determines project requirements, prepares project plans, determines project priorities, and ensures that projects remain on schedule. The incumbent populates, documents, and maintains the campus website and Portal, establishes data access security profiles, develops backup procedures for data applications, and maintains an audit trail of security maintenance activity. The incumbent assists with web accessibility report administration, web accessibility testing, and the resolution of web accessibility issues.

Required Qualifications & Experience: Bachelor’s degree from an accredited four-year college or university preferably in computer science or business, or equivalent training and applied experience. Three years of progressively responsible programming experience which includes: performing design, analysis, development, implementation, integration, and maintenance of web server software such as Drupal Content Management System, SharePoint, or similar; and technical knowledge and working experience utilizing tools such as HTML, HTML 5, CSS, .NET, Visual Studio, XML, Java Script, FTP, Telnet, web browsers, and web page design. Technical experience using application development tools such as Microsoft .Net or Java. Demonstrable working knowledge of systems development life cycle and expertise in applying structured systems design and development techniques. Demonstrable skills in problem resolution, data gathering, requirements definition, analysis, and design. Demonstrable excellent verbal communication skills. Project management skills, including planning, development, installation, implementation, and upgrade of system components. Demonstrable ability to prepare written documentation, including college-level writing and grammatical skills and perform simultaneous tasks without degradation in work integrity. Ability to conceptualize the campus organization and interpret requirements for portal, ITSM, and web services. Ability to prioritize and re-prioritize project tasks as required by changing circumstances. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications: Progressively responsible programming experience in web server software in a higher education environment. Experience using Digital Dashboard products to deliver data and reports. Experience with content management and business intelligence systems within a higher education environment. Experience with ServiceNow administration and development. Technical experience with application development tools such as MS Visual Studio and JDeveloper. Demonstrable working knowledge of proprietary RDMS, such as Oracle using PL/SQL and Microsoft MS SQL. Demonstrable working technical knowledge of Internet-based LAN and WAN networks.

Closing Date: Review of applications will begin on July 8, 2026, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. A task may be included as part of the interview process.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

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