Job Title

Career Center Engagement and Operations Lead

Classification

Administrative Analyst/Specialist Non-Exempt

Auto Req. ID

560007

Salary Range

Classification Range $4,799 - $6,992 per month

(Hiring range depending on qualifications, not anticipated to exceed $4,799 - $5,348 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The Career Center within the Division of Student Affairs strives to engage the CSUF student body to actively prepare for their future by providing guidance, sharing resources, connecting with employers and instilling confidence.  We facilitate student success in a competitive global society. We seek an exceptional individual to join our team as the Career Center Engagement and Operations Lead (Administrative Analyst/Specialist Non-Exempt). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under the general direction of the Associate Director of Employer Relations, the Engagement and Operations Lead provides coordination and administrative support functions to the Career Center and is a member of the Career Center’s Employer Relations Team. Supports the Associate Director in developing and coordinating surveys to assess the success and areas of improvement related to employer recruitment efforts, while also supporting the employer relations team in coordinating comprehensive employer recruitment initiatives such as the on-campus interview program and other career-related events and services utilizing Symplicity, the Customer Relationship Management (CRM) database, including kiosks within the system. The role includes drafting and coordinating information to disseminate employment and recruitment opportunities, programs, and services to students through print, online, email, and other communication channels. Utilizes Symplicity to record, track, evaluate, and approve new registrations, job postings, on-campus interviews, and information sessions, and uses university systems to support email communications, announcements, promotions, and marketing of key employment opportunities, programs, and services. The position provides front-line professional customer service to employers, students, and on- and off-campus constituents, interacting regularly with employers and students to ensure a successful on-campus interview experience. The Engagement and Operations Lead independently troubleshoots and resolves customer issues, makes referrals to appropriate staff, schedules appointments, maintains daily office schedules, coordinates walk-in traffic, including walk-in counseling, the computer lab, and the career library. Oversees student assistants and coordinates internal office activities and requests to other campus service units. The position serves as a point of contact to students, employers, and the university community regarding employer recruitment efforts and other inquiries related to on-campus interviews, employer information sessions, job postings, recruitment events, the Titan Job Shadow Program, and other employer recruiting events and Career Center programs and services.

In addition, the Engagement and Operations Lead oversees the data management and analysis of 12twenty platform data used for post-graduation outcomes, runs data reports in response to outcomes-related requests from internal and external campus partners, and reviews, analyzes, and cleans post-graduation outcomes data to ensure accuracy and resolve discrepancies. Provides administrative support for the I Am First program by overseeing student attendance and assignment completion in program cohorts, analyzing student cohort evaluation data, and updating evaluation questions as needed to improve program processes. Oversees the Career Center LEAD as a Titan Student Assistant Training Program, which involves creating and overseeing the training program Canvas Course, supervising front desk student assistants, and providing training to internal and external supervisors utilizing the program for their department and/or area student assistants. Other duties as assigned.

Essential Qualifications

Bachelor’s degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices, or programs. Working knowledge of the general practices, program, or administrative specialty. Basic knowledge of and the ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, or administrative specialty. Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain cooperative working relationships.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Preferred Qualifications

Previous years of increasingly responsible clerical support experience in a high traffic deadline-driven customer service environment. Experience in a team-oriented setting preferred. Skill in independently researching questions and making appropriate contacts for problem-solving. Use of basic features in Excel for graphing and charting. Proficient in Microsoft Office Suite and Outlook Skill in making appropriate job decisions following established policies and past practices.

License/Certifications

A valid California driver’s license.  

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.  

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. 

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.

Hiring Preference

On-Campus CSUEU Employees