Job Summary:

Under general supervision, the Human Resources Professional administers and implements Human Resources programs and initiatives. Responsibilities cover most technical aspects of employment services and related projects. Applies professional level knowledge of human resources. Collaborates with various stakeholders to ensure compliance with human resources policy, regulations, and relevant bargaining contracts, and help stakeholders handle requests. Handles multiple work priorities and is accountable for own work results. The incumbent serves as a primary point of contact for the Human Resources Division, providing front desk coverage as assigned and responding to inquiries from employees, applicants, managers, and the public through multiple communication channels.

Responsibilities:

• Coordinate daily operations of the Human Resources front desk, ensuring efficient office workflow and service continuity.
• Serve as the primary point of contact for HR by responding to phone, email, and in-person inquiries and providing guidance on HR policies and procedures.
• Liaise with internal and external partners to address requests and route inquiries to appropriate HR staff.
• Process and distribute HR documentation, incoming mail, and work orders in a timely manner.
• Administer employee offboarding processes and coordinate system access requests, including volunteer and third-party approvals.
• Monitor background check and Live Scan requirements to ensure compliance with university policies and procedures.
• Perform accurate data entry and maintain employee records in PeopleSoft, including name changes, Person of Interest (POI) requests, educational updates, and student employment transactions.
• Maintain HR office inventories and monitor operational supply needs.
• Support maintenance and updates of the Employment Services website.
• Track special projects, compile and analyze survey data, and prepare reports as needed.
• Coordinate calendars, meetings, and administrative support for the Director of Employment Services.
• Serve as the primary onboarding delegate for staff, management, faculty, and student employees.
• Coordinate and process onboarding activities in compliance with university, CSU, and federal requirements.
• Ensure completion of HR onboarding compliance forms, Tracker Federal I-9 verification, and Mandated Reporter acknowledgments through CSU Recruit.
• Monitor and maintain compliance with Federal I-9 requirements, including tracking and completing reverifications.
• Guide hiring departments, onboarding delegates, and applicants through onboarding policies, procedures, and system requirements.
• Monitor, review, and process Campus Request Forms through Adobe Sign.
• Prepare and maintain personnel file documentation to ensure accuracy and compliance.
• Schedule and coordinate onboarding sessions for newly hired employees.
• Facilitate in-person and virtual onboarding meetings to verify documentation, ensure form accuracy, and provide procedural guidance to new hires.
• Assist in planning, coordinating, and implementing Human Resources projects, initiatives, and special events.
• Support New Employee Orientation (NEO) by preparing materials, coordinating logistics, and delivering HR presentations to new hires.
• Collaborate with HR staff to ensure successful execution of departmental programs and initiatives.
• Perform other classification-related duties and special projects as assigned to support departmental goals and operational excellence.

Minimum Qualifications:

• Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Required Qualifications:

• Working skills and knowledge of human resource discipline principles, practices, and related regulations.
• Demonstrated experience in developing and implementing human resource standards, policies, and procedures.
• Strong project planning and organizational skills to plan, organize, and manage multiple projects. 
• Strong analytical skills in order to evaluate and interpret data to develop sound conclusions and recommendations.
• Strong communication and interpersonal skills to effectively present information and ideas and advise managers, staff, and faculty regarding human resources policies and procedures.

Preferred Qualifications:

• In-depth knowledge of university infrastructure, policies, procedures, and administrative processes.
• Proficiency in interpreting and applying a wide range of university, state, and federal employment- related policies and procedures, with the ability to act independently in situations where clear guidelines may not exist.
• Demonstrated ability to troubleshoot and resolve complex administrative issues while anticipating broader impacts on the division and university operations.
• Strong command of English grammar, punctuation, and spelling, with the ability to draft, edit, and compose professional correspondence and reports.
• Expertise in office administration and the ability to handle multiple priorities and projects with minimal supervision.
• Advanced proficiency in a wide range of office software, systems, and technology tools (e.g., Microsoft Office Suite, Zoom), with the ability to learn and adapt to new systems quickly.
• Effective written and verbal communication skills, with the ability to present information clearly and confidently at all organizational levels.
• Ability to maintain confidentiality and ensure the secure handling of sensitive employment and personnel records.
• Strong critical thinking, research, analytical, and problem- solving skills with the ability to make sound decisions and exercise discretion and good judgment.
• Experience working collaboratively in a team environment, contributing to shared goals and supporting a positive workplace culture.
• Working knowledge of applicable state and federal employment and education laws and regulations relevant to human resources functions.
• Demonstrated ability to prioritize tasks, manage time effectively, and adapt to changing workloads and deadlines in a fast- paced environment.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1 - $5,274 per month for qualified candidates.

CSU Classification Salary Step Range: $5,274 - $7,684 per month (Step 1 – Step 20)

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is July 29, 2026 at 11:55 pm (PST)

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

On Campus Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act