Job Summary

Under general direction and reporting to the Leave and Workers’ Compensation Program Manager, this position serves as the primary point of contact for staff, faculty, management and third-party claims administrators for all matters related to leave of absence programs, workers' compensation, return-to-work coordination, and ergonomics. This position ensures compliance with applicable federal and state laws, CSU and campus policies, and collective bargaining agreements. Responsibilities include processing leave and injury-related cases from intake through resolution, case management, data tracking, analysis, effective communication and coordination, all while maintaining confidentiality and a high level of customer service. This position recommends process improvements to enhance efficiency, compliance, and customer service.

Key Responsibilities

• Manage the intake and processing of workers’ compensation claims.
• Act as liaison between CSU’s third-party administrator, injured employees, and treating physicians.
• Coordinate Industrial Disability Leave (IDL), Temporary Disability (TD), and applicable leave benefits.
• Ensure timely reporting of injury claims, track claim status, and maintain OSHA logs.
• Collaborate with departments to monitor work status and restrictions.
• Serve as the primary point of contact for leave of absence inquiries and requests.
• Review and process leave requests in compliance with FMLA, CFRA, PDL, CSU policies, and Collective Bargaining Agreements.
• Track leave usage and balances; maintain HRIS and leave tracking databases.
• Coordinate with Benefits, Payroll, Employee Relations, and department administrators.
• Notify employees and appropriate administrators of leave eligibility, approval status, and next steps.
• Support employees and departments throughout the leave lifecycle, including coordination of intermittent leave and assessment of potential accommodation needs.
• Oversee the Return-to-Work program for employees recovering from work-related injuries.
• Review medical documentation and facilitate the interactive process as needed.
• Work with managers to identify modified or transitional duty assignments.
• Work with various campus constituents regarding Return-to-Work issues.
• Conduct ergonomic evaluations for campus employees, both proactively and in response to intake reports.
• Develop and maintain individualized ergonomic reports and recommendations.
• Train employees and departments in proper ergonomic set-up and best practices.
• Assist departments in sourcing appropriate equipment and adjustments.
• Track ergonomic data and trends.

Knowledge, Skills & Abilities

• Ability to interpret and apply university policies, collective bargaining agreements, and federal/state laws (including FMLA, CFRA, PDL, PWFA, ADA, FEHA, and California Workers’ Compensation) with sound judgment and discretion
• Strong written and verbal communication skills with the ability to communicate effectively with faculty, staff, and administrators
• Demonstrated ability to work independently, set priorities, and manage multiple responsibilities with accuracy and attention to detail
• Knowledge of or ability to learn CSU-specific policies and procedures, including those related to leave administration, workers’ compensation, and return-to-work programs
• Ability to maintain confidentiality and handle sensitive information
• Ability to communicate with constituents in a professional and respectful manner
• Proficiency in HRIS, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Workspace (Docs, Sheets, Drive), and leave/case tracking systems
• Strong interpersonal skills with the ability to build and maintain effective working relationships at all levels of the organization and with external partners
• Knowledge of ergonomic evaluation practices or ability to learn, including conducting assessments and recommending equipment or adjustments
• Strong analytical and investigative skills with the ability to assess complex issues and propose solutions
• Ability to draft professional correspondence, reports, training materials, and procedural documents
• Ability to organize and facilitate meetings, including those involving sensitive topics such as medical restrictions or return-to-work planning

Required Qualifications

• Bachelor’s degree or professional training program specific to the position and directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position
• Two years of administrative work experience

Preferred Qualifications

• Certifications: PHR, SHRM, CEES (Certified Ergonomic Evaluation Specialist) or willingness to obtain
• Two years of human resources administrative experience
• Experience conducting or supporting ergonomic assessments

Compensation

Classification: Confidential Administrative Support II
Anticipated Hiring Range: $7,083/month - $/7,660month
CSU Salary Range: $4,687/month - $11,223/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: April 28, 2025 through May 18, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

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