Graduate School Front Desk Office Assistant

Job no: 509043
Position type: UW Student Jobs
Location: Not Remote
Division/Equivalent: Graduate School
School/Unit: Graduate School Administration
Categories: Interpersonal Communication, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Customer Service, Department and Office Assistants

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Department Overview:

 The Graduate School is dedicated to upholding the highest standards and policies for graduate education across the university. It plays a pivotal role in advocacy, communication, and the promotion of diversity, enhancing the quality of graduate programs.

Anticipated Start Date:

 05/19/2025

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 4

Schedule:

 4-5 hours a week during fall and spring semesters, based around the employee's class schedule. Must be available during summer 2025. Summer 2025 hours will be between 4-10 hours weekly.

Salary/Wage Range/Lump Sum:

 Minimum: $16.00

Number of Positions:

 1

Qualifications:

 Candidates should have strong customer service and problem-solving skills; attention to detail; and strong communication skills in person, on the phone, and in writing. Must be able to work independently and be willing to ask questions as needed. Availability during summer term is required for summer of 2025.

Knowledge, Skills & Abilities:

1. Outgoing and enthusiastic personality
2. Excellent customer service, problem solving, and communication skills
3. Strong ability to think and work independently
4. Strong attention to detail and excellent organizational skills
5. Willingness to learn processes, procedures, and technology
6. Dependability, reliability, and positive attitude

Position Summary/Job Duties:

Answer front line questions or direct and refer questions to appropriate members of the Graduate School staff
Receive and sort incoming mail
Utilize Student Information Systems (SIS), and graduate school databases for data entry
Protect confidentiality while working with student records (FERPA compliance)
Ad-hoc project requests
Other office duties as assigned by supervisor and Graduate School staff

Candidates should be available during the Spring and Fall semesters, with a preference for those who can also work in the summer. The position offers 4-10 hours per week, tailored to fit the student’s class schedule.

This role involves greeting and assisting visitors, addressing inquiries through various communication channels, and performing clerical tasks to support the Graduate School’s operations.

Physical Demands:

Must be able to work on a computer for an extended amount of time.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Application close: Central Daylight Time

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