Partially Remote

Required Knowledge and Skills
1. This person must have strong customer service, communication, and organizational skills, be able and consistent in providing professional and courteous telephone, email, and in-person assistance and communication.
2. Must be detail and service oriented, a good problem solver who will seek creative and complete resolution to problems.
3. Ability to work independently and effectively under general supervision, exercising good judgment, taking initiative, and seeking solutions to problems and improvements.
4. Must be a team player with a willingness to learn, effectively and efficiently using time and resources allocated to complete tasks, is punctual and meets deadlines, effectively prioritizes task at hand to meet expectations.
5. Proficient using word processing, spreadsheet, email and internet software; experience with Microsoft Office Suite required (Outlook, Excel, Word, PowerPoint).
6. Willingness to work independently and as a team player and to grow in the position and with the projects.

Other Skills We Value
• Data entry experience and the ability to read handwriting, especially cursive
• Skills or interest in graphic art, website design, or copy editing.
• Knowledge of or willingness to learn about website content editing using a web design tool such as Adobe Dreamweaver.
• Skills or interest in data visualization and presentation (graphs/charts/maps)
• Interest in health systems research and quality improvement.

Position Summary:
All our projects have website components, and this position supports these websites and their users and provides administrative support and telephone coverage for these helpdesks. Primary responsibilities will be customer service through email and phone coverage for website helpdesks, organization, data entry and clerical research support.

Primary Activities
• Primary program receptionist and office organization
• Responsible for answering helpdesk telephone lines and responding to emails, in a timely, professional and courteous manner.
• Responsible for solving logon and user issues and directing more complex questions and problems to appropriate research staff
• Administrative upkeep of Excel and web-based user lists and accounts
• Scheduling and attendance at project meetings
• Data entry
• Website content

office environment

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/