Nielsen Tennis Stadium - Member Services Assistant (Fall 2025)

Job no: 509266
Position type: UW Student Jobs
Location: Not Remote
Division/Equivalent: Recreation & Wellbeing
School/Unit: Tennis
Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Education and Training, Business Management, Finance, and Marketing, Customer Service, Hospitality, Athletics, Sports, and Recreation, Department and Office Assistants, Facilities and Landscaping, Career Management, Honoring Context and Culture, Federal Work-Study Preferred, Higher Education-Student Affairs

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Department Overview:

 Join the Rec Well team as we move Badgers to play hard, get fit, and live well.
As one of the largest student employers at UW, we practice customer service, problem solving, critical thinking, professionalism, team building, and other skills that you can talk about in an interview with a future employer.
We believe we are more than a building. We're building a movement. And we want you to be part of it!
Visit recwell.wisc.edu for more information.

Anticipated Start Date:

 1/17/2024

Anticipated End Date (If Applicable):

 Upon Graduation

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 6 hours Maximum: 20 hours

Schedule:

 (6-15 hours/week) 6 hours/week minimum.
Substitute positions may be offered.

Salary/Wage Range/Lump Sum:

 $16.00 per hour

Number of Positions:

 3-7

Qualifications:

 -Understand and abide by the Family Educational Rights and Privacy Act (FERPA)
-Must be Payment Card Industry (PCI) compliant before starting.
-Obtain American Red Cross or American Heart Association Certification in Adult/Child/Infant CPR, AED, and First Aid within 30 days of employment.
-Ability to work throughout all hours of facility operations including mornings, nights and weekends.
-Ability to balance academic and job responsibilities.
-Attend all trainings and meetings.

Knowledge, Skills & Abilities:

-Commitment to upholding the mission, vision and values of University Recreation & Wellbeing (Rec Well) on and off-shift.
-Provide excellent member service and promote a positive work environment.
-Maintain a working knowledge of all Rec Well programs and facilities.
-Promote and maintain cleanliness and appearance within and surrounding Rec Well facilities.
-Ability to identify and solve problems.
-Demonstrate exceptional oral, written and administrative skills.
-Responsible for all information in emails, updates, and trainings.

Position Summary/Job Duties:

-Assist members with professional etiquette on the phone, online chat or in person about aspects of the facilities, programs and services.
-Operate point of sale to complete financial transactions for the selling of memberships, programs and merchandise.
-Administer equipment checkout, towel distribution, laundering processes, and court reservations.
-Coordinate racquet stringing and repair services, reporting issues or low inventory. Racquet stringers can earn an additional $10 per racquet strung while on shift.
-Manage court reservations for tennis and squash, including but not limited to reserving and assigning tennis and squash courts to patrons, athletic teams, Intramural Sports, and special event users.
-Assist with league creation, scheduling, and tracking.
-Assist with lesson scheduling and management.
-Assist with instructor and lesson participant communications.
-Manage inventory and maintain all equipment and merchandise to ensure quality, safety and security.
-Launder, fold and distribute towels.
-Manage lost and found by logging, securing and returning lost and found items.
-Assist in training new student employees in the use of Fusion, court reservations, facility operations and other essential job tasks.
-When necessary, open or close Nielsen Tennis Stadium.
-Understand and execute facility emergency procedures.
-Other duties as assigned.

Physical Demands:

Must be able to assist in an emergency situation.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Application close: Central Daylight Time

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