Assistant

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

To learn more about Scott Dunn, please click HERE

About The Opportunity

Scott Dunn Private is the ultra-personalized solution within the wider Scott Dunn group. Offering one to one relationship management backed by the tools and resources of the global Scott Dunn team. It delivers a lifelong relationship as the trusted choice by our members for their ultra-luxury, leisure travel. 

Each private travel manager is responsible for a designated book of members and is responsible for keeping members engaged in their membership through regular, personalized contact and will service all of their travel needs (where they have the knowledge) or work with the global Scott Dunn Private Travel team to fulfil the booking.

The purpose of the Assistant role is to support the Scott Dunn Private Team Members in servicing the members, whether that is member facing or behind the scenes. Once the trip is booked, the Assistant will support in offering the highest level of personalization through concierge, quality checks and arranging surprise and delight moments.  

Retention of our members is key, as well as giving new members an unforgettable differentiated experience first time. Through meticulous attention to detail, accuracy as well as designing creative extras tailored to the member’s personal profile with our collective knowledge of access and experiences in all destinations, the Assistant will support in industry leading levels of membership satisfaction.

Key Responsibilities

• Support the Relationship Manager by handling operational tasks to ensure smooth, accurate, and high-quality service.
• Provide seamless, flexible, and discreet service that enhances the luxury travel experience.
• Follow operational processes and promote best practices across the team.
• Double-check details and eliminate errors to ensure flawless delivery.
• Enhance bookings by arranging restaurants, tours, spa treatments, shows, and more for Scott Dunn Private members.
• Anticipate client needs and exceed expectations with proactive, thoughtful service.
• Coordinate with hotel concierge and Relationship Manager to ensure every detail is managed.
• Plan thoughtful "surprise and delight" moments to elevate the travel experience.
• Learn and use internal systems and tools confidently and efficiently.
• Manage post-booking tasks and ensure all travel documents are prepared on time.
• Collaborate with the product team and suppliers to offer exclusive experiences.
• Help source and send gifts to members as needed.
• Keep concierge product knowledge up to date to provide tailored recommendations.
• Represent Scott Dunn Private’s values in all interactions and services.
• Ensure local partners are well-prepared to welcome and impress members.
• Track and update members’ preferences in the company’s systems for future bookings.
• Follow up to ensure timely balance payments from members.
• Attend supplier meetings, training sessions, and occasionally travel to destinations for first-hand experience.
• Stay informed on UHNW (ultra-high-net-worth) client trends and interests.
• Take on additional responsibilities as needed by the management team.

Experience & Qualifications

• Experience in sales support within a luxury or travel brand, or in an administrative role serving ultra-high-net-worth (UHNW) clients.
• Strong understanding of luxury service and ultra-high-net worth (UHNW) client expectations.
• Excellent organizational skills and ability to manage multiple tasks and deadlines.
• High attention to detail and a proven track record of accuracy.
• Proactive, self-motivated, and positive approach to work.
• Able to manage timelines and support Relationship Managers in meeting their deadlines.
• Demonstrated ability to exceed client expectations and deliver exceptional service.
• Creative mindset with experience in crafting thoughtful, personalized experiences.
• Comfortable working under pressure, including occasional out-of-hours support.
• Passion for luxury travel and high-end experiences.
• Flexible working across time zones when needed.
• Prior experience with ultra-high-net-worth (UHNW) clients is a plus.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-DE1#SD#LI-Onsite

Location – San Diego, CA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $23.50. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)