We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive! 

About the Opportunity 

The Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and efficiently resolving any emerging customer or agent issues. This role is essential in maintaining and enhancing the high level of customer satisfaction and exceptional experience that our Discova customers receive. 

About you  

The Essentials: 

• Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.  

• Fluent in national local language and intermediate to advanced level of written and spoken English and Japanese. 

The Attributes:  

• Strong customer care focus.  

• An approachable, open-minded personality with great interpersonal and communication skills.  

• Pro-active and solution focused, turning problems into a resolution quickly.  

• Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.   

• Able to work independently but also collaborate in a team environment to help everyone achieve high quality results.   

• Willing to travel on business when required.  

• Proficient with Microsoft Office applications and Discova’s systems. 

• Personally aligned with Discova’s company purpose and values.  

What you can expect 

If you are successful, you will find that working with Discova is more than just a job. To be part of Discova is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture, unique leave benefits and social events that are the envy of the industry.