Business Relationship Manager (Travel/Retail) - South Bank, QLD

Job no: 528857
Work type: Full time
Location: Queensland
Categories: Digital and Technology

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At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

Business Relationship Manager – Enterprise Technology Services (ETS)

Do you understand the operational intensity of travel or retail? Can you translate business pressures into technology strategies that work in fast-paced, customer-centric environments?

Flight Centre Travel Group's Enterprise Technology Services team needs a Business Relationship Manager who speaks both business and technology fluently and who has navigated the unique demands of either the travel or retail sector.

Why Travel or Retail Experience Matters

Whether you've worked in travel or retail, you understand what many corporate IT professionals don't: the reality of peak trading periods, the criticality of customer-facing systems, the complexity of multi-channel operations, and the pace at which business priorities can shift.

You know that technology decisions need to balance customer experience, operational efficiency, supplier/partner integrations, and commercial outcomes simultaneously. You've experienced the pressure when systems underperform during critical trading windows, and you understand the business impact of getting technology right or wrong.

 

Day to day:

 

Build Meaningful Partnerships:
You'll establish yourself as a trusted advisor to business stakeholders across FCTG globally, understanding their goals, challenges, and priorities whilst representing their needs within ETS.
 
Translate Vision into Reality:
Acting as an interpreter between business and technology teams, you'll transform strategic business objectives into clear technology deliverables that drive genuine value.
 
Shape Technology Demand:
You'll manage the pipeline of business demand, ensuring realistic expectations whilst prioritising initiatives that deliver the most significant impact aligned to our strategic direction.
 
Drive Innovation:
As an explorer, investor, cultivator, and connector, you'll identify opportunities to leverage emerging technologies and improve processes that help the business succeed.
 
Lead with Impact:
Providing inspirational leadership to Business Relationship Leads, you'll establish consistent frameworks and build capability across your team through mentorship and professional development.
 
What You'll Bring:
 
Experience That Matters
 
  • 8+ year's experience in a Business Relationship Management role (or similar) within a technology function in travel or retail sectors
  • Business Engagement or partnering experience within large, complex organisations
  • 5+ years championing organisational change and leading high-visibility initiatives
  • Proven track record managing high-risk, high-visibility projects
  • Strong understanding of project management, portfolio management, and Agile methodologies

 

Professional Credentials
 
Whilst not essential for the right candidate, these certifications are highly valued:
  • Business Relationship Management Professional (BRMP)
  • Certified Business Relationship Management (CBRM)
  • ITIL Certification
  • Agile or related project management certifications

 

Don't hold these qualifications? We'll support your development through structured training and mentorship programmes.
 
The Skills That Set You Apart
 
  • Strategic thinking - combined with practical execution
  • Advanced communication skills - you can explain complex technical concepts to non-technical audiences with ease
  • Relationship building excellence - you naturally establish trust and credibility at all levels
  • Change management expertise - you're comfortable leading transformation initiatives
  • Business acumen - you understand how technology decisions impact business outcomes
  • Leadership capability - you inspire and develop high-performing teams

 

What you'll Enjoy:


🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

 

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Advertised: E. Australia Standard Time
Application close:

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