Cruise Product Coordinator Land and Logistics - Broadbeach, QLD

Job no: 529914
Work type: Full time
Location: Queensland
Categories: Various categories

Apply now

 

We’re hiring a Cruise Product Coordinator Land and Logistics!

In this role, you’ll play a key part in delivering seamless land and logistics operations for our cruise packages , ensuring every guest experience runs smoothly from start to finish. You’ll coordinate hotels, tours, transfers, and supplier communications while keeping systems accurate and operations on track.

 

A day in the life:
  • Support our land and logistics cruise operations by coordinating and managing all land-based elements in our cruise packages including hotels, day tours, rail, transfers and escorted touring
  • Process, reconcile, and follow up on invoices for hotels, attractions, and other land services primarily using Microsoft Excel
  • Prepare and submit accurate passenger name lists to suppliers within required deadlines
  • Manage all ZenDesk enquiries ensuring timely communication and effective issue resolution
  • Keep booking numbers and status information up to date in the Groups Master Tracker, while also adding any new departures as they are released
  • Monitor cancellations and amendments, ensuring suppliers are notified promptly of any changes
  • Respond promptly and professionally to supplier requests, questions, and operational needs as they arise

 

Who you are:

 

  • Natural organizer:  Keeps things running smoothly with strong attention to detail
  • Calm under pressure:  Handles deadlines, changes, and multitasking with ease
  • Proactive problem‑solver:  Anticipates needs and fixes issues early
  • Confident communicator:  Clear and professional with all stakeholders
  • Tech‑comfortable:  Skilled with Excel, systems, trackers, and quick to learn new tools
  • Customer‑focused: Delivers a seamless experience for guests and internal teams
  • Team‑spirited:  Supportive, collaborative, and flexible (including some public holidays)
  • Detail‑driven:  Takes ownership and follows tasks through to completion
  • Adaptable:  Handles shifting cruise schedules and logistics confidently

 

What you'll enjoy:

 

📚 Ongoing brain power-ups and skill sharpening

🚀 Catapult your career across a network of brands and businesses in an evolving industry

✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

👩‍⚕️ Access to industry leading health and well - being programs and financial advisors

🌴 Set up shop in a swanky beachfront office in Broadbeach

💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

 👐🏻 Take volunteer leave as part of giving back to the local community

#LI-KP1#IGNT#LI-Onsite

 

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

 

Advertised: E. Australia Standard Time
Application close:

Apply now

Back to list Refer a friend