WHO WE ARE

What you will do:

• Consulting and selling amazing travel experiences to our customers
• Service phone and email enquiry via our CRM platform (Salesforce) within agreed timelines
• Attend regular training sessions for all aspects of the role – systems, land product, and updates from suppliers
• Work within a global team to achieve sales targets and incentives 
• Build and maintain strong relationships with agents, suppliers and product managers
• Work towards individual and team KPIs to build business and incentives

What you will need:

• Minimum 12 months experience in a Wholesale or Retail travel industry role
• You will have a demonstrated ability to hit KPIs in a previous role
• Ability to build and maintain strong relationships 
• Exceptional customer service 
• Destination knowledge/recent travel experience to our main selling destinations (South Pacific, Australia, New Zealand, Asia, Europe, North America etc). Travel experience is preferred but not essential, but at least a strong understanding and knowledge of the regions.
• Previous experience working in a call centre environment using CRM software (Salesforce) is preferred but not essential

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by Flight Centre Travel Group Australia (FCTG) - an inclusive company that offers a team culture like no other in the industry. We are proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 2026

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness providers, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end-of-trip facilities

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in 2026) and huge EOFY Celebration 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. 

#LI-CM1#IFH#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.