Travel Product Designer

We are looking for a creative, travel-loving and innovative individual to join Discova as a Product Designer!

About the Opportunity

The Product Designer develops innovative travel products to suit the needs of current and prospective Discova clients. You will stay up to date on new customer trends and emerging opportunities, providing insight and product development direction so that the product offering at Discova leads the market. You will know our product range inside out and be able to quickly address any gaps in the portfolio. You possess strong commercial acumen, ensuring products are both competitively priced and highly profitable. Sitting at an integral cross-section, you will fully realise the company’s strategic vision by ensuring that Discova’s authentic, local, and experiential product range stands out from the crowd.

Key Responsibility:

• Design and develop competitive, commercially viable travel products (day tours, experiences, multi-day itineraries) aligned with brand standards.
• Conduct market research, benchmarking, and monitor global travel trends to continuously improve product offerings.
• Manage and optimize the product portfolio based on customer segments, demand, and performance metrics (search, enquiries, bookings).
• Identify and address gaps in product range across destinations and travel themes.
• Oversee the full product lifecycle from concept, costing, and development to launch and ongoing optimization.
• Collaborate cross-functionally with sales, marketing, contracting, and operations teams to ensure product quality, relevance, and market fit.
• Support sales by contributing to agent proposals, tenders, and product presentations; deliver product training to internal teams and partners.
• Maintain high-quality product content, itineraries, pricing, and documentation; ensure accuracy and timely system updates (e.g., Tourplan).
• Ensure all products meet safety, quality, and company standards through inspections and supplier coordination.
• Conduct product familiarization trips and continuously enhance product knowledge sharing across teams.

About you

The Essentials:

• A bachelor’s degree or 5 years’ experience in product development and management.
• Comprehensive travel industry and Discova destination knowledge.
• Fluent in both written and spoken English.
• Extensive travel to or in our destinations or prior experience living in them in is a plus.

The Attributes:

• Strong customer care focus.
• An approachable, open-minded personality with great interpersonal and communication skills.
• Pro-active and solution focused, turning problems into a resolution quickly. 
• Excellent organisational skills, with the ability to adapt and adjust to changes fluidly. 
• Able to work independently but also collaborate in a team environment to help everyone achieve high quality results. 
• Willing to travel on business when required.
• Proficient with Microsoft Office applications and Discova’s systems.
• Personally aligned with Discova’s company purpose and values. 

What You Will Enjoy

🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

💚 Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!