Global Account Manager – Meetings & Events, SEA | Your Next Big Win Starts Here.

If you love building strategic global partnerships, driving programme excellence, and being the trusted advisor clients count on, this role has your name on it.

When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER. We are FCM Meetings & Events!

About the Opportunity 

As a Global Account Manager for a major Client Meetings and Events Programme, you'll be the strategic relationship lead ensuring exceptional delivery of account management services and commercial value on a global scale. You'll develop and execute the strategic business plan, maintain strong relationships at all levels—from programme managers to C-Suite executives—and drive continuous improvement across the entire programme.

We are looking for a strategic relationship builder with proven experience managing complex, multi-stakeholder global programmes who is ready to make a real impact in a highly visible role. With Regional Account Management Teams, Operations, Supplier Partners, and Technology teams supporting you, you'll ensure governance, risk mitigation, and performance excellence across the programme.

What You Will Do

• Serve as the primary point of contact and build strong relationships with clients at all levels including C-Suite executives
• Develop and execute Strategic Business Plans in partnership with the client to drive programme milestones
• Prepare and present business reviews, progress reports and presentations to stakeholders
• Conduct programme risk assessments, develop mitigation strategies, and manage Business Continuity planning
• Lead scorecard reviews - tracking SLAs and KPIs against Programme Goals
• Collect and analyse client data to provide actionable insights and improve service delivery
• Design change management and transformation plans to drive continuous improvement year over year
• Identify new business opportunities and optimise 3rd party supplier partnerships to drive cost savings
• Drive Sustainability Initiatives leveraging partnerships and best practices
• Define stakeholder engagement plans and manage complex, multi-stakeholder relationships
• Develop timelines and key milestones to ensure timely project completion

Who We're Looking For

• 5+ years' experience in client-facing account management, preferably in a global environment
• Proven track record managing complex, multi-stakeholder client relationships
• Strong background in programme governance, stakeholder management and client business planning
• Industry knowledge of travel, tourism, events, groups & meetings
• Advanced skills in strategic planning, risk management, data analysis and commercial analysis
• Excellent communication and presentation skills—English required, additional languages beneficial
• Self-motivated, results-focused, and able to perform under pressure
• Tertiary qualification in relevant field (professional certifications in account management preferred)
• Willingness to travel when required and work flexible hours to accommodate global client needs

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

Your next big win starts here. Apply now!

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