GM FCM Canada

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

 

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

 

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

 

To learn more about FCM please click HERE

 

About The Opportunity

 

Key Responsibilities

• Lead and drive the strategic direction, financial performance, and operational excellence of the region
• Deliver profitable revenue growth across managed travel, project travel, and Meetings & Events (M&E)
• Champion and embed M&E as a key growth lever across the client base
• Own regional operations, proactively identifying and resolving issues to protect client outcomes and profitability
• Partner with internal and external stakeholders to deliver scalable, best-in-class client experiences
• Collaborate across Account Management, Sales, Technology, Onboarding, and M&E to drive efficiencies and productivity
• Lead commercial reviews, ensuring profitability, compliance, and long-term client value
• Strengthen and grow senior client relationships, positioning FCM as a strategic partner
• Develop and execute regional business plans aligned to revenue, profit, retention, and NPS targets
• Support the sales function through pipeline development, client referrals, and participation in pitches and RFPs
• Ensure CRM data accuracy and leverage insights to drive retention and commercial strategy
• Monitor market trends and competitor activity to maintain FCM’s competitive edge
• Lead, coach, and develop a high-performing team, fostering a culture of accountability and growth
•  Create a psychologically safe, inclusive, and high-performing team environment
• Represent FCM at industry events to enhance brand presence and market credibility
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

 

Experience & Qualifications

• Proven leadership experience in corporate travel or a related industry
• Strong commercial acumen with demonstrated P&L ownership
• Deep knowledge of corporate travel (air, hotel, ground) and Meetings & Events
• Experience driving revenue growth, client retention, and profitability
• Strong stakeholder management and senior client relationship skills
• Experience supporting sales efforts, including RFPs and client presentations
• Proficiency in CRM systems, reporting tools, and financial systems
• Demonstrated ability to lead cross-functional collaboration and operational excellence
• Strong coaching, mentoring, and people development capability
• Ability to manage competing priorities and drive high execution standards
• Experience analyzing market trends and competitive positioning

 

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

 

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – CITY, Canada 

 

If this sounds like the opportunity you have been waiting for then APPLY NOW.

 

For this position, we anticipate offering an annual salary of $150,000 - $170,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

 

This posting reflects an active vacancy that we are currently seeking to fill.

 

We welcome applications from candidates with diverse experiences

 

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

 

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

 

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

 

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

 

🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

#LI-SM1#FCMCA#LI-Onsite