Head of Product- South Bank, QLD

Job no: 531581
Work type: Full time
Location: Queensland
Categories: Various categories

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Drive the future of travel money—own the strategy, launch game‑changing products, and lead innovation that delivers real commercial impact.

ABOUT THE OPPORTUNITY

As Head of Product, you will lead the end-to-end product lifecycle, shaping and delivering innovative travel money and financial solutions that drive growth and customer value. You’ll play a pivotal leadership role, identifying new market opportunities, building strategic partnerships, and bringing products to life across both retail and digital channels. Working closely with senior leadership, you’ll influence the future of the product portfolio while building a high-performing product function. This is a high-impact opportunity to drive product-led growth in a dynamic, customer-focused environment.

KEY RESPONSIBILITIES



• Represent the business at industry events, conferences, and partner forums
• Foster a culture of innovation, customer-centricity, and commercial discipline
• Develop product training and collateral to support frontline teams and cross-selling
• Own product P&L performance, including revenue, margins, and cost management
• Establish KPIs and reporting frameworks to measure product success and growth
• Continuously optimise existing products using customer insights and performance data
• Contribute to executive leadership discussions and champion product-led growth
• Build and develop the product team, recruiting and mentoring product professionals
• Lead the end-to-end product development lifecycle from concept to launch and scale
• Structure commercial agreements including revenue-share models and distribution terms
• Design and implement distribution strategies leveraging retail network and digital channels
• Identify, engage, and negotiate with product providers, fintechs, insurers, and technology partners
• Define and own the multi-year product strategy aligned with growth ambitions and customer needs
• Build and manage strategic partnerships, ensuring strong performance and mutual value creation
• Build and maintain a clear product roadmap with milestones, commercial cases, and success metrics
• Identify, evaluate, and prioritise new product opportunities across travel money, fintech, and financial services
• Monitor market trends, competitor activity, and regulatory developments across Australia and New Zealand
• Collaborate with Technology, Operations, Compliance, Marketing, and Retail teams to deliver seamless products
• Present product strategies, performance, and business cases to senior stakeholders including CEO and Board
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS• Background in retail distribution and multi-site operations

• MBA or postgraduate qualification (advantageous)
• Strong stakeholder management and partnership development experience
• Tertiary qualification in Business, Commerce, Finance, or related discipline
• Demonstrated leadership experience with ability to build and develop teams
• Strong commercial acumen, negotiation, and performance management skills
• Proven experience in product strategy, development, and commercial delivery
• Exposure to Australian and/or New Zealand regulatory landscape for financial products
• Experience in foreign exchange, travel money, prepaid cards, remittances, or related financial products
 
 

What you'll Enjoy

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚 Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

 
 
 

Advertised: E. Australia Standard Time
Application close: E. Australia Standard Time

Apply now

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