Senior Commercial Analyst- South Bank, QLD

Job no: 531644
Work type: Full time
Location: Queensland
Categories: Finance

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Own the commercial engine of World360 Rewards—turn complex loyalty economics into bold, executive‑level decisions that drive real impact.
 
ABOUT THE OPPORTUNITY
 
As a Senior Commercial Analyst — Loyalty, you will take ownership of the commercial intelligence behind the World360 Rewards program, operating as a self-directed, executive-facing leader. You will shape the program’s commercial agenda, influence strategic decisions, and play a critical role in how investments, partnerships, and performance are evaluated. This is a high-impact role where your insights and recommendations directly influence the P&L of a growing loyalty program. You will collaborate with senior stakeholders across finance, brand teams, and external partners to drive commercial outcomes and unlock new opportunities.
 
KEY RESPONSIBILITIES
 
• Support ad hoc commercial analysis and strategic planning initiatives
• Establish and maintain partner performance tracking aligned with contractual obligations
• Leverage tools such as Excel, Power BI, and AI-assisted analysis to generate insights
• Collaborate with brand finance teams to align reporting frameworks and validate accruals
• Produce monthly performance reporting with variance analysis and forward-looking insights
• Lead annual budgeting and ongoing forecasting cycles in partnership with Finance leadership
• Translate complex program economics into clear, actionable insights for senior stakeholders
• Continuously improve models, reporting tools, and analytical frameworks as the program scales
• Present commercial findings to senior leadership including GM Finance and CFO stakeholders
• Identify commercial risks, opportunities, and gaps across the program’s P&L and partner portfolio
• Support commercial negotiations with financial modelling, sensitivity analysis, and deal structuring insights
• Develop business cases and scenario analyses with clear assumptions, sensitivities, and recommendations
• Design and deliver KPI frameworks covering member growth, redemption rates, revenue, and cost metrics
• Own and maintain commercial models including partner economics, points cost modelling, breakage and liability scenarios, and ROI analysis
• Build dynamic financial models to support decision-making across partnerships, marketing investments, technology deployments, and program strategy
• Act as the primary commercial finance partner for the EGM, World360 Rewards, proactively driving analysis and recommendations


 
EXPERIENCE & QUALIFICATIONS
 
• Bachelor’s degree in Commerce, Finance, Business or equivalent
• CA or CPA qualified or working towards qualification (preferred)
• Experience with Power BI or similar data visualisation tools (desirable)
• Proven ability to operate autonomously and self-direct commercial priorities
• Experience building KPI frameworks, reporting, and forecasting cycles
• Strong communication and presentation skills with executive stakeholders
• 5+ years’ experience in commercial finance, FP&A, or a senior analytical role
• Strong commercial judgment and ability to translate analysis into business implications
• Demonstrated ownership of commercial modelling and decision-making, not just execution
• Advanced financial modelling skills in Excel (dynamic models, scenario analysis, business cases)
• Experience in loyalty programs, financial services, or high-volume transaction businesses (desirable)
• Exposure to partner negotiations, deal economics, or contract performance analysis (desirable)
 
ABOUT THE BRAND
 
World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more. It’s a smarter way to recognise, motivate, and connect with the people who matter most.

WHAT YOU'LL ENJOY:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚 Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

#LI-BC1#LI-Onsite 

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes. 

Advertised: E. Australia Standard Time
Application close: E. Australia Standard Time

Apply now

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