Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.

At FCM, you'll be part of a global team that's redefining what corporate travel looks like. We invest in our people, celebrate expertise, and create real opportunities for growth. If you're ready to bring your skills to a role where they'll be truly valued – we'd love to hear from you.

About the Opportunity

As an Account Management Team Leader, you will play a pivotal role in driving retention, growth, and profitability aligned to the brand’s business plan.

You will lead from the front — creating momentum, building high-performing teams, and delivering meaningful commercial outcomes.

This is an opportunity to influence strategy while developing people, fostering strong relationships, and shaping the future of account management within a dynamic and collaborative environment.

What you will do:

• Lead by example, modelling high performance, discipline, and accountability
• Build and execute clear plans and goals aligned to business objectives
• Influence and motivate team members to achieve results and positive outcomes
• Create a positive, inclusive environment where individuals feel valued and heard
• Communicate openly and consistently through FCTG communication channels
• Support, coach, and develop team members to reach their full potential
• Demonstrate agility and openness to new ideas and approaches
• Manage conflict and drive effective decision-making processes
• Apply strong business acumen to drive commercial outcomes and profitability
• Develop and maintain strategic plans with regular reviews and adjustments
• Build strong internal relationships and collaborate with stakeholders
• Deliver results aligned to KPIs and key business deliverables
• Maintain a customer-centric and results-focused approach
• Perform effectively under pressure while managing competing priorities

What you will need:

• Minimum 5 years’ experience in Account Management
• Minimum 2 years’ experience in a leadership role
• Strong leadership capability with experience coaching and developing teams
• Demonstrated business acumen and commercial awareness
• Strong communication skills (verbal and written)
• Proven ability to build relationships and collaborate effectively
• Advanced problem-solving and decision-making skills
• Experience with KPI management and delivering key outcomes
• Strong time management, negotiation, and change management skills
• Customer-centric mindset with a focus on results

 

 

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: CTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

 

Please Note: applications can only be considered by candidates who are based in Brisbane (or willing to relocate) without working restrictions or requiring visa sponsorship. Remote working options are not available for this position.

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