ABOUT THE OPPORTUNITY

KEY RESPONSIBILITIES

• Serve as the connection point between global strategy and regional market execution
• Identify and share opportunities to improve team efficiency through AI-enabled processes
• Use AI tools to improve research, content creation, competitive analysis and reporting workflows
• Produce recurring internal communications including newsletters, reporting and intranet content
• Develop and maintain naming conventions and brand guideline documentation for Supply solutions
• Act as the subject matter expert on Supply positioning and messaging across the customer lifecycle
• Conduct customer, competitor and market research to identify opportunities, risks and emerging trends
• Develop compelling value propositions, positioning and messaging for Supply products and initiatives
• Critically review AI-generated outputs to ensure accuracy, brand alignment and stakeholder suitability
• Coordinate training programs and communications to ensure customer-facing teams are launch-ready
• Own internal platforms, trackers and knowledge management tools supporting Supply marketing activities
• Build and maintain competitive intelligence frameworks, including positioning, pricing analysis, market capability tracking and go-to-market monitoring
• Lead go-to-market planning and execution for key Supply initiatives, including communications, enablement and channel strategy
• Manage end-to-end product launches, including stakeholder alignment, timelines, communications and delivery
• Define, track and report on launch success metrics such as adoption, enablement reach and pipeline influence
• Partner with product teams to provide customer and market insights that inform product decisions and requirements
• Create sales and customer-facing enablement assets including presentations, one-pagers, FAQs, objection handling guides, templates and battlecards
• Build trusted relationships across Supply, Product, Marketing, Sales, Account Management and regional teams
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

EXPERIENCE & QUALIFICATIONS

• Excellent written, verbal and presentation communication skills
• Demonstrated commercial acumen and customer-centric thinking
• Experience creating sales enablement and customer-facing marketing assets
• Strong analytical skills with the ability to translate data into actionable insights
• Genuine day-to-day use of AI tools such as Claude, Jasper, Perplexity or similar
• Experience working independently and managing multiple priorities simultaneously
• Technology or marketing-related degree preferred, or equivalent professional experience
• Travel industry, supply-side, procurement, distribution or NDC knowledge highly regarded
• Demonstrated experience developing positioning, messaging and go-to-market strategies
• Proven ability to conduct and maintain competitive intelligence and market analysis programs
• Strong stakeholder management and relationship-building skills across cross-functional teams
• Experience leading or contributing to product launches involving multiple stakeholders and markets
• 5+ years' experience in product marketing or related roles, ideally within B2B SaaS, technology or a matrixed global organisation