SOLUTION DESIGN CONSULTANT

ABOUT THE OPPORTUNITY

KEY RESPONSIBILITIES

• Design global Statements of Requirements (SORs) for multinational and enterprise clients, ensuring scalable and customised programme solutions.
• Work consultatively with prospective and existing customers to understand business needs and recommend strategic Meetings & Events solutions.
• Partner with Sales, Account Management, Operations, Technology, and Product teams to align solutions with client expectations and business goals.
• Develop optimisation plans and continuous improvement initiatives to enhance customer programmes and maximise value. 
• Support RFPs, bids, and sales processes through solution design expertise and onboarding recommendations.
• Lead solution workshops, conference calls, onboarding discussions, and stakeholder meetings.
• Identify commercial opportunities and value-added enhancements throughout the client journey.
• Manage onboarding timelines, risks, dependencies, and stakeholder expectations using project management best practices. 
• Maintain accurate project documentation and client-facing materials throughout the solution design process.
• Communicate regional capabilities, technology solutions, and programme recommendations across global teams and customers. 
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Demonstrated experience designing solutions and requirements documentation (SOR or equivalent) for multinational or enterprise clients.
• Experience supporting RFP, bid, and consultative sales processes. 
• Strong knowledge of end-to-end Meetings & Events processes.
• Working knowledge of event sourcing platforms, attendee management systems, reconciliation tools, reporting solutions, and payment technologies
• Hands-on experience with enterprise event management platforms such as Hubli, Cvent, or similar technologies.
• Strong stakeholder management, communication, project management, and problem-solving skills.
• Familiarity with virtual and hybrid event platforms (preferred).
• Understanding of corporate travel programme integrations and Meetings & Events ecosystems (preferred).
• Knowledge of UK GDPR and delegate data privacy obligations (preferred).
• Degree qualification (preferred).
• Project Management certification such as PMP, PRINCE2, Lean, or Six Sigma (preferred).
• Industry certification such as CMP or CMM (preferred).