Travel Product Delivery Lead - Cruise Product - Broadbeach, QLD

Job no: 532349
Work type: Full time
Location: Queensland
Categories: Commercial

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Are you passionate about building high-performing teams and creating structure in fast-paced product environments? Do you thrive on bringing clarity, accountability, and continuous improvement to the way teams work?
 
We're looking for a Product Delivery Lead | Cruise Product to join the My Cruises team. Working closely with the Assistant General Manager and Commercial Lead, you'll play a critical role in leading team performance, optimising workflows, and ensuring the successful delivery of cruise products across all channels. This newly created leadership role offers the opportunity to shape team culture, improve operational excellence, and directly influence how the Cruise Product team delivers results.

Why Join My Cruises?

At My Cruises, we're committed to helping our people build meaningful careers, develop specialist expertise and create exceptional experiences for customers. Part of Ignite Travel Group and Flight Centre Travel Group, both certified as Great Place to Work® (ANZ 2026), we offer the support, development opportunities and culture to help you succeed. Join us in our modern beachfront office in Broadbeach on the Gold Coast and build your career with Australasia's leading cruise agency. 

 

About us


At My Cruises, we're passionate about helping Australians discover incredible destinations through unforgettable cruise experiences. As a multiple-time CLIA Australasian Cruise Agency of the Year winner, we're committed to creating exceptional customer experiences while helping our people build rewarding careers. We're part of Ignite Travel Group, owned by Flight Centre Travel Group.

 

 

A day in the life:

  • Lead, coach, and develop Cruise Product Managers and Product Coordinators, ensuring priorities, deadlines, and deliverables are achieved.
  • Foster a high-performing, collaborative team culture through ongoing support, capability development, and performance management.
  • Establish and optimise team workflows, processes, and operating rhythms to improve efficiency, accountability, and delivery outcomes.
  • Oversee product distribution and campaign execution, ensuring EDMs, press activity, and campaign deadlines are consistently met.
  • Partner with Product, Sales, Marketing, Operations, and Aftersales teams to identify challenges, remove barriers, and improve business outcomes.
  • Drive continuous improvement by identifying operational bottlenecks and implementing scalable solutions across the Cruise Product function.
  • Maintain operational excellence by ensuring product accuracy, process consistency, documentation standards, and delivery quality across all platforms.
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

 

Who you are:

  • Proven experience leading, coaching, or mentoring teams within a product, cruise, travel, or tourism environment.
  • Strong people leadership skills with the ability to build engagement, accountability, and high performance.
  • Demonstrated experience managing multiple priorities, stakeholders, and deadlines in a fast-paced environment.
  • Strong organisational and workflow management skills with a focus on operational efficiency and delivery excellence.
  • Experience developing, implementing, and improving processes that drive team performance and business outcomes.
  • Excellent communication and stakeholder management skills with the ability to influence across multiple business functions.
  • Proven problem-solving capability with experience identifying challenges and implementing practical, scalable solutions.
  • Experience within the cruise or travel industry and an understanding of product development, distribution, and operational workflows.

 

 

What’s in it for you

  • Competitive base salary plus super
  • Clear career progression pathway 
  • Career development and leadership opportunities
  • Exclusive travel and Cruise deals
  • Opportunities to travel the world
  • Health and wellbeing programs, including corporate health insurance discounts
  • Financial advisory services and employee share plan opportunities
  • Reward and recognition programs
  • Career progression opportunities across Ignite Travel Group
  • Industry events and familiarisation opportunities
  • Volunteer leave, charity fundraisers and community initiatives
  • Weekly happy hour, team events and social activities
  • Regular celebrations on our beachfront balcony
  • VIP tickets to special events

 

If you love sales, travel and helping customers create unforgettable Cruise experiences, we'd love to hear from you. Apply now. 

Applications for My Cruises roles are submitted via the Flight Centre Travel Group careers website and are managed directly by the Ignite Travel Group Talent Acquisition team. We kindly ask recruitment agencies not to submit unsolicited resumes. Flight Centre Travel Group is not responsible for any fees related to unsolicited applications. 

We're an Equal Opportunity Employer and welcome applications from people of all backgrounds.

 

#LI-KP1#IGNT#LI-Onsite

 

Advertised: E. Australia Standard Time
Application close:

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