Customer Experience OTA Intern
Job no: 532480
Work type: Part time
Location: Bali, Indonesia
Categories: Sales and Customer Service
Job Summary
About the Opportunity
Your main responsibility is:
- Support customers and travel agents by responding to enquiries via phone, email, and messaging platforms.
- Assist the Customer Experience team in resolving customer issues and providing accurate information.
- Record and maintain customer interactions, feedback, and case information within company systems.
- Help gather customer insights, feedback, and complaints to support service improvements.
- Contribute to reporting, data analysis, and operational administrative tasks.
- Participate in training and development activities to build customer service and industry knowledge.
About You
The Essentials:
- Currently studying Hospitality, Tourism, Business, or a related discipline.
- Fluent in English with strong written and verbal communication skills.
- Comfortable using Microsoft Office and digital communication platforms.
- Passionate about customer service and delivering positive customer experiences.
- Available to undertake an internship based in Bali, Indonesia.
The Attributes:
- Customer-focused and service-minded.
- Eager to learn and develop new skills.
- Strong communicator with excellent attention to detail.
- Organised and able to manage multiple tasks effectively.
- Collaborative team player who enjoys working with diverse people.
- Adaptable and comfortable in a fast-paced environment.
What You Will Enjoy
🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
💚 Sustainability: We're committed to protecting the environment essential to tourism's future
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
#LI-AP1#DSVA#LI-Onsite
Advertised: Singapore Standard Time
Application close:
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