Service Hub 24/7 Business Travel Consultant - UK

Job no: 532729
Work type: Various work types
Location: Various locations
Categories: Sales and Customer Service

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About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.

About the opportunity: 
 
Are you an experienced Travel Consultant who thrives in a fast-paced, high-accountability environment? We're looking for a customer-focused travel professional to join our dedicated 24/7 servicing team supporting a large corporate account. This is not an emergency assistance or on-call role. Instead, you'll provide continuous travel servicing around the clock, delivering expert solutions and exceptional traveller experiences. You'll work remotely from anywhere in the UK while being part of a collaborative team that values expertise, attention to detail, adaptability, and outstanding customer service.
 
You will have a desire for learning, consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy, passion and ‘think different’ attitude to any challenge and be able to collaborate effectively with internal and external stakeholders—working both independently and in a team environment. You will be attentive to client and traveller needs.
 
Shift Pattern: This role follows a 4 on 4 off shift pattern, with 12-hour shifts from 08:00 to 20:00 or 20:00 to 08:00.
 
What you'll do
  • Deliver exceptional travel consultancy services for a large corporate client within a 24/7 servicing environment.
  • Manage complex domestic and international travel bookings using GDS technology.
  • Provide expert travel advice and itinerary management support to travellers.
  • Apply strong fares knowledge to identify accurate and cost-effective travel solutions.
  • Handle travel disruptions, itinerary changes, and urgent requests efficiently and professionally.
  • Build trusted relationships with travellers, clients, and internal stakeholders.
  • Anticipate customer and business needs and proactively identify service improvements.
  • Maintain a consistently high level of accuracy and attention to detail across all bookings and transactions.
  • Operate confidently and independently during overnight shifts where support is limited.
  • Collaborate effectively with colleagues across day and night operations to ensure seamless service delivery.
  • Deliver outstanding customer service while balancing competing priorities in a fast-paced environment.
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

What you'll need

  • Minimum 2 years' experience as a Travel Consultant.
  • Corporate or business travel experience strongly preferred.
  • Strong GDS experience required.
  • Experience using Amadeus GDS preferred.
  • Extensive travel industry knowledge.
  • Strong fares knowledge.
  • Proven ability to manage complex travel bookings.
  • Demonstrated ability to work independently and make sound decisions.
  • Strong customer service mindset and commitment to traveller satisfaction.
  • Excellent attention to detail and accuracy.
  • Positive, adaptable, and open-minded approach.
  • Ability to build effective relationships with internal and external stakeholders.
  • Additional language skills desirable.

What's in it for you

  • Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
  • Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
  • Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
  • Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
  • Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
  • Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
  • Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
  • And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.

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Advertised: GMT Daylight Time
Application close: GMT Daylight Time

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