Cruise Product Coordinator - Broadbeach, QLD

Job no: 532792
Work type: Full time
Location: Various locations
Categories: Commercial

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Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. 

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. As a Cruise Product Coordinator, you'll be at the centre of our product and administration operations, helping ensure our cruise products remain accurate, competitive, and market-ready. Working closely with Product Managers, Sales teams, marketing stakeholders, and supplier partners, you'll combine analytical thinking, attention to detail, and proactive problem-solving to support business success. This is a varied and fast-paced role where your work directly impacts the customer experience and commercial performance of our cruise offering.

 

Maternity Leave cover: 12 months

 

A day in the life:

  • Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations
  • Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
  • Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms
  • Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free
  • Test Traveltek Clusters to ensure they are accurate and bookable
  • Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
  • Conduct regular rate analysis to stay competitive and aligned with market trends
  • Research new products, tours, and attractions to enhance our offering or create upsell opportunities
  • Carry out weekly checks of rates and inventory for products currently being promoted
     

 

Who you are:

 

  • 12+ months’ experience in retail or wholesale travel preferred
  • A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industry
  • Natural organizer with excellent attention to detail
  • Calm under pressure and comfortable juggling multiple priorities
  • Proactive problem‑solver who anticipates and resolves issues early
  • Confident, clear communicator with all stakeholders
  • Tech‑savvy — comfortable with systems, trackers, and inbox management
  • Customer‑focused with a passion for delivering great experiences
  • Team‑spirited, supportive, and flexible (including some public holidays)
  • Detail‑driven with strong ownership from start to finish
  • Adaptable — handles shifting priorities and change with ease
 

What you'll enjoy:

 

📚 Ongoing brain power-ups and skill sharpening

🚀 Catapult your career across a network of brands and businesses in an evolving industry

✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

👩‍⚕️ Access to industry leading health and well - being programs and financial advisors

🌴 Set up shop in a swanky beachfront office in Broadbeach

💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

 👐🏻 Take volunteer leave as part of giving back to the local community

#LI-KP1#IGNT#LI-Onsite

 

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Advertised: New Zealand Standard Time
Application close:

Apply now

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