About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement, 6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving, we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM, where different happens.

We're looking for a Technology Lead to own and drive the technical solution behind Reshopping.

Reshopping continuously monitors booked hotel reservations and air itineraries and secures better rates and fares on behalf of some of the world's largest corporate travel programs. Spotting a better price is the straightforward part. Acting on it safely, at volume, without a person in the middle and without disrupting the traveler, is the engineering challenge.

That is the system you will design and build. You will own the architectural blueprint and the end-to-end solution design, oversee the build, and drive the integrations that make it work. A meaningful share of the engineering capacity sits outside the program, so you will also be the technical counterpart for the teams we depend on — agreeing how the pieces fit rather than assuming that they will.

You will report to the Program Leader, Reshopping, and work across both hotel and air.

This role can be based in one of our major offices in Barcelona or London. Preference for Barcelona.

• Own the end-to-end solution design for reshopping across hotel and air, spanning the resources within the program and the teams we depend on.
• Own and maintain the architectural blueprint, keeping every contributing team building to the same picture, and making trade-offs explicit.
• Oversee the build and construction — design reviews, technical quality, and confidence that what is delivered matches what was designed.
• Act as the technical counterpart for engineering teams that contribute to reshopping but sit outside the program: agree interfaces and sequencing peer to peer, and escalate to the Program Leader when the question becomes one of priority or funding.
• Drive integrations across partner platforms, including hotel and air content sources, mid-office, ticketing, and invoicing.
• Design partner integrations so that adding or changing a provider is contained work rather than a rebuild.
• Own engineering estimation and sizing, and push back where a requirement is not yet specific enough to size, or where the business rationale is not yet clear.
• Design the end-to-end system to scale, including the steps that remain manual.
• Establish observability, alerting, and service levels for a system that acts unattended on customer bookings, with staged rollout and kill-switches by market and client.
• Evaluate where AI and automation can improve outcomes while maintaining appropriate levels of auditability and deterministic logic.
• Champion an AI-assisted software development lifecycle, applying AI across design, build, testing, and review to lift both the pace and the quality of what we deliver.
• Drive innovation in how we build — modernizing the technology stack and our ways of working, and making the case for change where the current approach limits what reshopping can become.
• Contribute to a safe, inclusive, accessible, and fun work environment where all Flighties feel welcomed, respected, and supported to thrive.

• 7+ years in software engineering, including significant time in a solution design, architecture, or technical lead capacity.
• Proven at owning an architecture across several contributing teams and keeping them building to one design.
• A track record of driving technical delivery through people you do not manage.
• Deep backend engineering grounding, with distributed, event-driven systems running in production.
• Proven at integrating third-party systems you do not control — retries, idempotency, partial failure, versioning, and vendor service levels.
• Experienced in cloud-native delivery (Azure preferred), containerization, CI/CD, infrastructure as code, and test automation.
• A track record of building systems where incorrect automated behavior carries real financial or customer consequences, and where every minute of degraded service costs money, credibility, and reputation.
• Skilled at automating a previously manual process in production, incrementally rather than by rebuilding it wholesale.
• Grounded in travel technology — GDS, NDC, hotel and air content, and the servicing workflows behind a booking.
• Informed about where AI genuinely adds value in systems that must remain auditable and deterministic.
• Able to explain technical trade-offs to commercial and operational stakeholders without flattening them.
• Comfortable supporting more than one product roadmap at once, and effective at driving outcomes with distributed or fully remote teams.
• Degree in Technology, Engineering, or a related field preferred.

What In It For You? (Please note, benefits will differ by region)

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk. #LI-CS2#FCMBL#LI-Hybrid