• Lead digital innovation to enhance customer data & shape customer experience in a dynamic organisation
• Flexible hybrid work with regular WFH days a positive work-life balance
• Limited tenure (12 months) full time role + monthly RDO for 40 hour week
• $130,497 - $146,231 Band 8 + super (subject to experience)

A bit about the role

As the Customer Data Improvement Technical Lead, you’ll be at the forefront of driving our organisation’s digital and data initiatives. Leading a talented team, you’ll deliver innovative, secure, and scalable digital products that enhance the customer experience and streamline service delivery.

You’ll collaborate across teams and stakeholders to shape the future of our customer data capabilities, champion best practices, and embed a digital-first mindset that fuels continuous improvement and long-term value. This is a unique opportunity to make a real impact within a dynamic and evolving environment, helping us deliver smarter, data-driven services for our community.

What you’ll deliver

• Strategic technical leadership across customer data and digital transformation initiatives, aligning delivery with the organisation’s digital roadmap.
• Scalable, secure, and high-performing digital products by leading best-practice software development, integrations, and data management.
• Uplifted data capability across teams through coaching, collaboration, and championing modern tools, frameworks, and agile delivery practices.
• Improved customer experiences through high-quality, data-driven solutions that respond to organisational needs and customer insights.
• Trusted advice and technical direction in governance, product development, and strategic forums, supporting transformation at scale.

What you’ll bring

• Proven experience leading technical teams and delivering complex digital and data initiatives that drive strategic outcomes and improve customer experiences.
• Strong expertise in data architecture, data pipelines, integrations, and modern development frameworks (e.g. Node, React, .NET, Python, SQL).
• Hands-on experience with DevOps practices, CI/CD pipelines, infrastructure automation, and cloud platforms (especially Azure and GitHub).
• Exceptional stakeholder engagement and communication skills, with the ability to influence, advise, and collaborate across all levels of an organisation.
• A leadership style that empowers cross-functional teams, drives innovation, and champions a digital-first, customer-centric approach to service delivery.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, Eligibility to Work check and Psychometric Testing.
• A curious, collaborative, and inclusive community mindset.

Eligibility to apply

Please ensure that you are eligible to apply for this position in line with the Workforce Management Policy for internal movements.

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Preethi Balan, Head of Digital at pbalan@casey.vic.gov.au.

Applications will be accepted until 11.55pm on Wednesday 13^th August 2025.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.

The City of Casey reserves the right not to make any appointments for this position.

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