About the opportunity:

We are currently seeking an experienced Applications Administrator – Education Systems, for a permanent full-time position. This role is responsible for the maintenance, configuration, and efficient day-to-day operation of designated systems.

Key Accountabilities:

The Applications Administrator is accountable for:

• Providing support and timely resolution of issues raised through the Enterprise Service Desk (level 1 support)
• Consultation, system configuration, reporting and operational setup of the designated application in response to day-to-day operational demand and project related activities (level 2 support)
• Analysing operational activities to identify and deliver system improvements
• Providing enhancements, alterations and testing of systems’ configuration within the designated application in response to operational and project demands
• Guiding and training system end users in the effective use of the system
• Working with vendors to ensure the organisation's requirements are understood, issues are managed,  and product roadmap are understood and effectively utilised

Typical experience and qualifications:  

• Minimum 2 years of experience supporting SaaS applications - including user account management, troubleshooting of application issues, basic data handling (import / export tasks)
• A strong track record of adhering to established processes and documentation for various tasks, including user management, configuration changes, and data handling.
• Proficiency in using a ticketing system (e.g., Jira Service Management, ServiceNow) to log, track, and manage support requests.
• User-centric and has demonstrated experience interacting directly with end-users
• Excellent communication and interpersonal skills, with the ability to explian technical concepts to non-techical user. 
• Strong attention to detail, a commitment to accuracy, excellent organisation skills and strong time management abilities
• A collaborative team player with a strategic mindset

The ideal candidate would also have:

• Experience  supporting Education SaaS applications

• Experience leveraging built-in automation features or third-party tools to streamline processes.
• Experience generating basic reports on usage or support trends.
• Experience communicating with SaaS vendors for support or feature requests.
• Experience creating and maintaining user training documentation

In return:

• Competitive remuneration
• Salary packaging
• Parental leave
• Flexible work arrangements include a hybrid working model
• Wellbeing programs
• Professional development opportunities 

Interested?

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working with Students and Children. For more information, please visit The Office of The Children’s Guardian here. 

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.

About us:

At CSPD we are committed to responding to the needs of students in a world that is changing rapidly. With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees.

Apply today!