About the opportunity:

We are currently looking for a passionate and proactive Technical Support Officer who will be responsible for providing specialist technical support across our systems and services. This role is key to ensuring smooth day-to-day operations, assisting users with technical issues, and contributing to continuous improvements in our IT environment.

Key Accountabilities:

The Technical Support Officer is accountable for:

• Delivering IT technical support to the system
• Monitoring and reporting technical support queries to inform root cause analysis and development of potential solutions
• Providing desktop support
• Identifying improvements to technical support processes and procedures
• Supporting the ICT Trainees

Typical experience and qualifications:  

• Tertiary qualifications in the relevant area of study
• Appropriate demonstrated experience
• Understand and contribute to the delivery and continuous improvement of relevant strategic initiatives and operational plans

In return:

• Competitive remuneration
• Salary packaging
• Parental leave
• Flexible work arrangements include a hybrid working model
• Wellbeing programs
• Professional development opportunities 

Interested?

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working with Students and Children. For more information, please visit The Office of The Children’s Guardian here.