• Develop and implement continuous improvement initiatives

• Improve delivery outcomes through Agile/Waterfall capability uplift.

• Champion Communities of Practice and enhance governance, assurance and reporting frameworks.

• Permanent Role | Hybrid working | offering a highly competitive salary.

 

Working in a matrix model, the Continuous Improvement & Capability Lead supports the Manager, Project Management & Scrum Master Practice (MPMSP) and broader practice team. The role is focused on continuous improvement and capability uplift ensuring high quality delivery services, enhancing project management capabilities that support delivery across both Agile and Waterfall methodologies. The Continuous Improvement & Capability Lead will play a key role in leading Community of Practice (CoP) events and initiatives, championing our governance and assurance frameworks, managing our workforce and working closely with our EPMO team to continuously improve reporting tools and frameworks.

 

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs

• Comprehensive learning and development support aligned to icare’s Core Capabilities. 

• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

• Access to our Employee Assistance Program 

 

It’s an exciting time at icare where no two days are the same; as Continuous Improvement & Capability Lead you will:

 

• Support collaboration and alignment with other Delivery Practice Areas to ensure integrated processes, frameworks and tools.

 

• Support the allocation and management of resources to initiatives ensuring optimal resourcing and capacity planning. Balance supply and demand proactively, addressing gaps and surpluses. 

• Champion a result orientated culture, holding themselves and others accountable for delivery outcomes.

• Support the Manager in developing and maintaining a comprehensive view of practice skills and capabilities to support strategic resourcing decisions.

• Provide the Manager with regular Workforce Management reporting (allocation, capacity, supply & demand etc.)

• Support recruitment activities from advertisement through to onboarding. 

 

• Provide support and mentorship for practice members to support career development 

• Undertake regular quality assurance activities that champion consistency in deliverables through standardised governance, process, templates and best practice.

• Identify areas for continuous improvement that will drive innovative techniques and integrated tools to enhance delivery effectiveness including standardised use of JIRA, confluence, PPM and other tools.

 

• Lead Community of Practice events and initiatives

• Build and maintain strong relationships with stakeholders, including Portfolio Directors, Practice Managers, Project Managers, Scrum Masters, Business Analysts, Business Owners and SME’s.

 

 

Skills & Experience 

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Agile Certification

• Minimum 8 years’ experience in a project management/information technology role.

• Delivery experience across both Agile and Waterfall

• Minimum 8 years’ experience in la scrum master/project management/information technology role.

• Minimum 3 years’ experience in leading cross-functional groups. 

• Experience in defining and executing strategy and continuous improvement initiatives aligned with business objectives.

• Solid understanding of IT infrastructure, software development, cloud technologies and cybersecurity.

• Strong skills in building relationships with key stakeholders, including executive leadership. 

 

Culture 

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

 

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

 

• For more information about icare visit our website

• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant

• A talent pool may be created through this recruitment process.