Sydney CBD, Parramatta, Gosford

• Sound knowledge of NIST, Essential 8 and NSW Cyber Governance Frameworks
• Experience installing, configuring, and supporting in scope applications
• Permanent Role | Hybrid working | salary of $ 125,693 + Super

About the Role

Implement, operate, and maintain End User Computing and desktop management technologies. Plan, support, troubleshoot technologies such as MECM application deployment, Azure Environments (including Intune and Microsoft 365) and Windows workstations.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Technical Specialist you will:

• Provide technical expertise on applications and products, consulting on technical issues and reviewing technical designs.
• Design and implement technical solutions that meet business and technical requirements.
• Identify continuous improvements and implement any required changes on applications.
• Ensure that changes are implemented effectively in production and provide high level estimates for new initiatives.
• Contribute to and participate in the application development function including in-house development and external vendor-based development.
• Provide support for a range of technical tasks including initiatives, enhancements, and upgrades to ensure efficient and effective change and delivery.
• Collaborate with Service Desk and IT Operation teams in resolving operational desktop-related incidents, requests, and changes.
• Plan and perform regular and ad-hoc security and OS patching as required to meet security compliance across workstations.
• Develop and implement strategies to address identified security vulnerabilities, working with IT and security teams to ensure effective remediation.
• Provide support and guidance to internal and external teams and partners on complex issues to ensure effective delivery of technical and business outcomes.
• Develop, update, and maintain technical documentation, including user guides, process documentation, and training materials.

Skills & Experience

• Demonstrated experience installing, configuring, and supporting in scope applications.
• Demonstrated troubleshooting skills in a complex technology environment.
• Demonstrated knowledge of remediating security vulnerabilities
• Working knowledge of MECM, Netskope and Intune platforms and best practices.
• Sound knowledge of a range of IT software applications and hardware, technical infrastructure, systems, databases.
• Sound knowledge of NIST, Essential 8 and NSW Cyber Governance Frameworks.
• Experience in Insurance or Finance Domains
• Experience in enterprise level infrastructure
• Experience with both Windows and Macintosh Operating Systems
• Experience in collaborating with multiple stakeholders around the business (both IT and Business)

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.