About Your Role

Scope has an exciting and unique opportunity for a Training and Knowledge Specialist to join our One Stack Program. 

The Training and Knowledge Specialist is responsible for equipping end users with the skills and knowledge required to confidently and effectively use client management systems. This role ensures the development, delivery, and continuous improvement of training programs, user guides, and knowledge base articles to support system adoption and long-term capability.

Your Key Focus

• Design, develop, and deliver training programs for end users of client management systems, tailored to various user roles and capabilities.
• Create and maintain training materials, user guides, quick reference tools, and other learning artefacts.
• Conduct training sessions in various formats (in-person, virtual, on-demand) to support initial rollout and ongoing upskilling.
• Maintain and regularly update knowledge articles and the user knowledge base to reflect system enhancements, process changes, and common user queries.

What We Look For

• Certificate IV in Training and Assessment (or willingness to obtain) is desirable.
• Formal training in instructional design or adult learning principles is advantageous.
• Proven experience in delivering end-user training, preferably within system implementations or digital transformation programs.
• Demonstrated experience developing training materials, user guides, and knowledge base content for business systems.

 Position Description Training and Knowledge Specialist.pdf

We are committed to filling this role quickly, so while applications for this role will close on Friday, 29th August we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

 View our stance on inclusion, diversity and human rights.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Please direct enquiries to Alison Newman anewman@scopeaust.org.au 

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.