Job Description

We’re currently searching for an Office Manager to join our New Student and Family Programs team in Blacksburg, VA to help us in our mission of enhancing the student transition experience by fostering inclusive, supportive, and learning-centered experiences. So, if you’re passionate about providing outstanding service to new students and their families, please keep reading.

HERE'S WHAT YOU NEED TO KNOW ABOUT THE ROLE:
1) You’ll be joining the New Student and Family Programs (NSFP) team; a department centered on enhancing the student transition experience by fostering inclusive, supportive, and learning-centered experiences.
2) You’ll be reporting to the Director of New Student and Family Programs, in a Regular twelve-month, 100% University Staff appointment.
3) You’ll serve as the primary point of contact for the New Student and Family Programs office, providing high-level administrative support to the Director of NSFP and other departmental leadership as needed.
4) You'll act as the Human Resources liaison for professional and student staff members, along with other financial administration duties.
5) You’ll be providing clerical and administrative support to the New Student and Family Programs office by running reports, maintaining files, processing purchase orders, managing calendars, performing supplies inventory control, fielding phone calls, etc.
6)  You’ll be working independently and collaboratively with key university stakeholders, where exceptional interpersonal/communication skills are imperative.
7) You’ll have the chance to grow and take advantage of a developmental plan with opportunities to advance within the Department and the Division.
8) You’ll be offered a base compensation package between $45,000 - $50,000, along with a full comprehensive benefits package that includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

HERE'S WHAT YOU NEED TO KNOW ABOUT WORKING AT VIRGINIA TECH:
1) THE UNIVERSITY: Virginia Tech as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance, Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
2) THE DIVISION: For our students and ourselves, the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity, integrity, civility, and service to others. Our culture is defined by a commitment to our Aspirations for Student Learning.
3) THE TEAM: The team in New Student and Family Programs holds a deep passion for working with people, taking initiative (and following through), and we are genuinely excited to continuously learn and grow our knowledge of the college transition experience.

Required Qualifications
• Associate's degree in Business Management, Office Administration, or related field, or equivalent training and/or related experience.
• Previous office administration experience with evidence of processing complex reports, spreadsheets, invoices, payroll administration, handling confidential material, and confidential file maintenance.
• Knowledge of standard office communications and procedures.
• Strong bookkeeping and word processing skills with emphasis on efficiency, accuracy, and organization.
• Excellent customer service and communications skills, both verbal and written, to a diverse group of people in a friendly, courteous manner.
• Ability to work independently with little supervision and collaboratively within a team-based environment, prioritizing work, and performing multiple functions simultaneously.
• Ability to professionally handle stressful, complex situations in relation to parent and student needs; to work with a diverse population; and maintain security and confidentiality of records and information.

Preferred Qualifications
• Bachelor's degree and/or equivalent related experience, education and training.
• Previous experience in a high- volume customer service position in an academic environment.
• Knowledge of University policies and procedures.
• Preference given to candidates with previous office management experience.
• Knowledge of Windows, Microsoft Office 365 and Outlook.
• Knowledge of University Purchasing Card procedures, HokieMart, Banner (HR, Student System, Time Entry, and LMM), or similar.
• Prior experience in Higher Education or a nonprofit/philanthropic setting

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$45,000 - $50,000

Hours per week

40

Review Date

08/31/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at 540-231-2010 or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061.

If you are an individual with a disability and desire an accommodation, please contact Luciana Monkia at luciana23@vt.edu during regular business hours at least 10 business days prior to the event.