Position Purpose:

The Bates Campus Safety Officer position is centered on the foundation of providing an excellent customer service experience; building relationships with faculty, staff, & students; engaging with the Bates community at events; and ensuring the safety and security of the Bates community. The Bates Campus Safety Officer is expected to be a common presence on campus; serve on the communications line, respond to calls for service (both emergency and routine); enforce college policy through a student support, accountability, and community lens; prepare and submit incident reports; and perform other duties as required by the Director of Campus Safety.

Joining a collaborative and cross-departmental team engaged in a co-produced campus safety model, the Campus Safety Officer will be on shift with other Campus Safety Officers & Coordinators of Residence Life on-call.  In addition, the Office of Campus Life that sponsors events will have event staff and contracted security during large student events on campus.

With an increasingly racially and culturally diverse student body, the Campus Safety Officer will view their work through a lens of support, equity and inclusion. Campus Safety Officers will engage and support students, guests and stakeholders from historically underrepresented groups including students of color, LGBTQ+ students, international students, students with disabilities, first-generation college students, and the student organizations dedicated to supporting these students on campus. Additionally, Campus Safety Officers will develop strong partnerships with various campus offices and key stakeholders to ensure continued positive, long lasting relationships within the Bates Community.

This position is considered “Essential Personnel” in the event that:

• an emergency occurs on the Bates Campus or in the vicinity that would impact Bates,
• inclement weather forces the closing of campus
• other emergency events deemed appropriate.

Essential Personnel are required to report to or remain at work if instructed to do so if contacted directly by the supervisor (or his/her designee), the President or a member of the President’s Staff (Sr. Leadership Team.)

Schedule may be adjusted based on College and other departmental needs or requirements.

8-hour shift schedule same day weekly:

• Fridays 7pm - 3 am

Or

• Saturdays 7 pm - 3 am
• Opportunities available to fill shift vacancies as they occur 7 days a week
• This position is expected to attend department meetings once monthly when/if possible

Job Duties:

Community Engagement, Relationship Building, & Conflict Management Responsibilities

• Maintain a high level of visibility on campus to build relationships with students by conducting rounds when on duty and attending programs and other engagement opportunities
• Provide high-level, professional and courteous service through interactions with the Bates community via personal contact, telephone service and timely, competent, & empathetic radio dispatch services
• Incorporate the tenants of equity, inclusion, access, and educational justice in all areas of work
• Considering community health, equity, fairness, and de-escalation techniques - identify, intervene, and document campus conflicts/issues while completing rounds or when being dispatched by a Campus Safety team member
• Respond to incident and behavioral calls, including those that are highly complex in nature; e.g., sexual misconduct, alcohol and drug related behavior, mental health concerns, bias incidents, health & safety concerns, and community conflict
• Complete appropriate, accurate, and consistent documentation of policy violations and conflicts in accordance with departmental risk management practices

Communications Responsibilities

• Approaches all communications and calls received with empathy, equity, and customer service while also obtaining the information needed professionally and efficiently
• Answers incoming calls on a multi-line switchboard, the Campus Safety business phone line, in person as well as the emergency elevator phone and takes the appropriate information and/or makes proper connections
• Maintains daily log of daily activities and initiates incident reports
• Dispatches all calls for service, with emergency calls taking precedence, using Campus Safety’s two-way radio system
• Monitors the E-access System for alarms
• Performs data entry of information relevant to the functioning of Campus Safety
• Registers computers, bicycles, etc. for crime prevention
• Responds to inquiries and furnishes information on campus activities, organizations, key personnel, administrative/academic offices and locations or transfers callers to offices which can provide information
• Completes and sends maintenance work order request forms
• Maintains various records books such as criminal trespass, no contact, parking permits, etc.

Campus Safety Response & Asset Management

• Responds to all routine and emergency calls for service (medical, fire alarms, and burglar alarms)
• Provides campus safety escort and locks and unlocks buildings and offices as necessary
• Investigates incidents occurring on campus or in college owned property and completes detailed and accurate reports both verbally and in writing
• Conducts crime prevention, personal safety programs, and safety survey programs
• Works closely with Bates EMS and supports Bates EMS on medical calls

Administration

• Maintains a thorough daily log of activities and assorted reports for each assigned shift
• Attends all departmental trainings and meetings
• Supports parking and traffic control policy and enforcement that includes ticketing and towing of vehicles as required
• Works with the Access Control Office of Campus Safety to issue the Bates Card to faculty, staff and students as needed. Maintain working knowledge of E-access system.
• Maintains regular and punctual attendance, including working mandatory overtime as assigned
• Handles sensitive and confidential matters with discretion and tact
• Maintains a pleasant and professional rapport with the City of Lewiston and other outside agencies
• Maintains all issued equipment in a clean and operable manner
• Maintains a working knowledge of all relevant policies pertaining to safety and security

Minimum Qualifications:

Education

• HS Diploma/GED Required with 2-3 years experience OR an equivalent combination of education and experience OR current participation in a criminal justice (or related degree) associates/bachelors program working toward a degree.
• Associate’s or Bachelor’s degree in criminal justice, education, community health, psychology, student affairs, education, social work, counseling or related fields (or equivalent and relevant work experience) preferred.
• Current valid driver’s license and clean driving record required.

Experience

• 2 – 3 years of work experience that demonstrates commitment, dependability and maturity
• Equivalent work experience serving in residence life or that demonstrate a commitment, a willingness to be part of a team, and willingness to support students also considered (such as serving as an Resident Advisor (RA), Tutor, etc.)

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Strong interpersonal, oral, and written communication and listening skills.
• Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.
• Ability to prepare and effectively present both oral and written information concerning activities and operations to internal and external constituents
• Ability to work effectively with a wide range of people, including persons from diverse backgrounds.
• Strong interpersonal skills with ability to develop and maintain collegial relationships.  Must be flexible, collaborative and have a positive attitude.
• Excellent analytical and problem-solving skills; ability to synthesize complex or diverse information.
• Ability to work independently and handle multiple priorities with minimal supervision.
• Keen attention to detail necessary for successful documentation, planning and execution.
• Proficiency in basic data management systems and basic computer software (e.g., Microsoft Word and Excel, Power Point, Google docs, email and calendaring.)
• Willingness and ability to learn additional software as needed.
• Ability and willingness to travel (by car, air, train or bus) domestically and internationally as needed.
• Ability and willingness to work weekends, evenings & other non-traditional schedules.
• A commitment to students and their personal development.
• Personal commitment to excellence and the mission of a top-tier small liberal arts college.

Benefits:  

Bates College offers competitive salaries, access to the library and athletic facilities, and a supportive, collegial environment in a drug- and smoke-free workplace. This position may accrue leave in accordance with the Maine Earned Paid Leave law.