Position Purpose:

This hands-on position provides direct support for an increasingly diverse Bates College community utilizing excellent customer service skills. Campus Safety Officers will engage and support students, guests and stakeholders from historically underrepresented groups including students of color, LGBTQAIP2+ students, international students, students with disabilities, first-generation college students, and the student organizations dedicated to supporting these students on campus. Additionally, Campus Safety Officers will develop strong partnerships with various campus offices and key stakeholders to ensure continued positive, long lasting relationships within the Bates Community.

This position is considered “Essential Personnel” in the event that:

• an emergency occurs on the Bates Campus or in the vicinity that would impact Bates
• inclement weather forces the closing of campus 
• other emergency events deemed appropriate.

Essential Personnel are required to report to or remain at work if instructed to do so if contacted directly by the supervisor (or his/her designee), the President or a member of the President’s Staff (Sr. Leadership Team.)

Job Duties:

Campus Safety Officer Responsibilities

• Provides high-level, professional and courteous service through interactions with the Bates community via personal contact, telephone service and timely radio dispatch services.
• Responds to ALL routine and emergency calls for service (medical, fire alarms, and burglar alarms).
• Assure equity, inclusion, access, and anti-racism as central to their work and the delivery of services to faculty, staff, and students.
• Provides security escort and locks and unlocks buildings and offices as necessary.
• Conducts vigilant patrols of campus and its surrounding area via car, bicycle and on foot in order to maintain a safe and secure college community.
• Conducts Rental property checks as necessary.
• Investigates incidents occurring on campus or in college owned property and completes detailed and accurate reports both verbally and in writing.
• Maintains a thorough daily log of activities and assorted reports for each assigned shift.
• Assists anyone in distress on campus.
• Has parking and traffic control oversight to include ticketing and towing of vehicles as required.
• Works with the Access Control Office of Campus Safety to issue the Bates Card to faculty, staff and students as needed. Maintain working knowledge of E-access system.
• Conducts crime prevention, personal security programs, and security survey programs.
• Performs dorm liaison officer duties.
• Works closely with Bates EMS.
• Maintains regular and punctual attendance, including working mandatory overtime as assigned.
• Handles sensitive and confidential matters with discretion and tact.
• Maintains a pleasant and professional rapport with Bates students, faculty and staff as well as with the City of Lewiston and other outside agencies.
• Maintains all Campus Safety issued equipment in a clean and operable manner.
• Maintains a working knowledge of all relevant policies pertaining to safety and security.
• When needed, provides coverage as a communications specialist by answering incoming calls on a multi-line switchboard, the Campus Safety business phone line, as well as the emergency elevator phone. Takes the appropriate information and/or makes proper connections.
• Maintains daily log of daily activities and initiates incident reports.
• Dispatches all calls for service with emergency calls taking precedence using Security’s two-way radio system.
• Monitors the E-access System for alarms.
• Performs data entry of information relevant to the functioning of Security.
• Registers computers, bicycles, etc. for crime prevention.
• Coordinates Campus Safety Officers with other agencies.
• Responds to inquiries and furnishes information on campus activities, organizations, key personnel, administrative/academic offices and locations or transfers callers to offices which can provide information.
• Completes and sends maintenance work order request forms.
• Maintains various books such as criminal trespass, no contact, parking permits, etc.

Minimum Qualifications:

Education

• Associate’s degree in criminal justice or related field (or equivalent and relevant work experience).
• Current valid driver’s license and clean driving record required.

Experience

2 – 3 years of work experience that demonstrates commitment, dependability and maturity.

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Strong interpersonal, oral, and written communication and listening skills.
• Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.
• Ability to prepare and effectively present both oral and written information concerning activities and operations to internal and external constituents
• Ability to work effectively with a wide range of people, including persons from diverse backgrounds.
• Strong interpersonal skills with ability to develop and maintain collegial relationships. Must be flexible, collaborative and have a positive attitude.
• Excellent analytical and problem-solving skills; ability to synthesize complex or diverse information.
• Ability to work independently and handle multiple priorities with minimal supervision.
• Keen attention to detail necessary for successful documentation, planning and execution.
• Proficiency in basic data management systems and basic computer software (e.g., Microsoft Word and Excel, Power Point, Google docs, email and calendaring.)
• Willingness and ability to learn additional software as needed.
• Ability and willingness to travel (by car, air, train or bus) domestically and internationally as needed.
• Ability and willingness to work weekends, evenings & other non-traditional schedules.
• A commitment to students and their personal development.
• Personal commitment to excellence and the mission of a top-tier small liberal arts college.

Benefits:  

Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, 10 days of vacation*, 13 paid holidays, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug- and smoke-free workplace.