Service Supervisor

Job no: 493180
Position type: Staff Full Time - Full Year
Location: Lewiston, ME
Division/Equivalent: VP for Finance, Admin & Treasurer
School/Unit: Dining Conferences and Campus Events
Department/Office: Commons
Categories: Service

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Title: Service Supervisor

Position Purpose:

The Service Supervisor position provides front line support to the student dining component of the operation and assists in other areas as necessary.

Job Duties:

  • Supervise daily front-of-house operations in the dining facility, ensuring smooth service flow, station readiness, and prompt issue resolution.
  • Manage shift staffing by assigning duty stations, organizing schedules, and coordinating employee meal breaks to maintain full coverage.
  • Train, onboard, and mentor front-of-house staff on equipment operation, dining room standards, and service protocols.
  • Direct line staff across key operational roles, including access management (door monitoring, transaction processing, student entry), beverage station upkeep, and dining area inventory stocking.
  • Enforce strict adherence to food safety, sanitation guidelines, and health code regulations across all dining and servery areas.
  • Monitor compliance with internal food use, portion control, and inventory policies.
  • Champion workplace safety standards, maintaining high team awareness and ensuring all incident/injury reports are filed within 24 hours.
  • Maintain exceptional customer service standards, fostering a welcoming, clean, and responsive environment for students, staff, and guests.
  • Oversee dining room presentation, ensuring stations, tables, and chairs are consistently sanitized, stocked, and reset.
  • Coordinate front-of-house promotional materials, including rotating table announcements and signage.
  • Champion campus environmental initiatives by overseeing effective waste reduction, composting, and recycling practices.
  • Foster an inclusive, supportive workplace culture built on open two-way communication and appreciation for diversity.
  • Represent front-of-house operations at monthly department town meetings, Manager-on-Duty (MOD) briefings, and sector alignment sessions.
  • Provide cross-functional support to other dining, catering, or event operational areas as business needs dictate.

Minimum Qualifications:

Education

  • High School diploma
  • Driver's license required
  • Serve Safe certification preferred

Experience

  • Previous food service experience.
  • Previous experience in a collegiate food service environment desired.

Skills and Knowledge

  • Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
  • Outstanding customer service skills and the demonstrated ability to develop positive relationships with individuals and groups with varying backgrounds.
  • Ability to work as part of a dynamic management team that embraces communication and inclusiveness is essential.
  • Demonstrated ability to teach and train others with varying levels of experience.
  • Exemplary organizational, time management, negotiation, and conflict resolution skills.
  • Ability to multitask and meet deadlines.
  • Understands and thrives in a high volume food service environment.

   
 

Benefits:  

Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, 10 days of vacation*, 13 paid holidays, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug- and smoke-free workplace.

Hiring Range:  The hiring range for this position is $19.64 to $24.54. Placement within the range depends on experience and other factors. This position may be eligible for shift differential pay of $.50 dependent upon assigned shifts.

Equal Employment Opportunity Statement: 

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff.  Bates College adheres to all applicable state and federal equal opportunity laws and regulations.  All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.

Inquiries concerning the college’s policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at glexow@bates.edu.

About Bates:

Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.

Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.

Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces — intellectual trends, demographic changes, and technology — that are transforming higher education and the world into which our students graduate.

Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.

The college is proud of deep roots in the Lewiston/Auburn community, Maine’s second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.

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