• Permanent Full-time position | Monday to Friday
• Salary range $28.52 - $30.36 per hour + super + salary packaging
• Increase your take home pay with Salary Packaging (conditions apply)
• Located at Belmont Head Office | Free onsite parking

About your new role:

Working closely with our Home Care Services team, you will have responsibility for providing responsive administrative support to the Metro Hub Team. This role will provide office based customer support to deliver a positive customer experience and exceptional person-centred service. They will maintain the customer’s personal identity, treating them always with respect and dignity whilst understanding their needs and preferences. 

Duties:

• Compliance with legislation and regulations, including (but not limited to) the Aged Care Act and associated standards
• Manages incoming communications from customers and their families/representatives in a professional manner
• Performs data entry and actions service requests on behalf of the Hub, in a timely manner, using Microsoft applications and care management software
• Provides assistance to the Hub team, with regards to the procurement of customer related consumables and equipment
• Ensures documentation used as part of the consumers care is maintained and encourages input into consumers progress notes from GP, allied health professionals and any other appropriate members of the Hub Team
• Actively contributes to the continuous quality improvement of the organisation
• Work in accordance with Baptistcare’s Code of Conduct
• Ensure safe and sound work practices that comply with work, health and safety policies and procedures

Skills and Experience:

• We are seeking an administrative professional with proven customer service experience, highly developed communication and interpersonal skills and sound organisational skills.  
• Excellent IT skills - including proven ability to create Excel, Powerpoint and Word documents. 
• Details oriented, with the ability to troubleshoot and problem solve effectively. 
• Be solutions oriented, with a focus on achieving strong customer outcomes
• Personable nature, with a can do approach to problem solving
• Strong interpersonal skills and the ability to work with little supervision
• Valid Drivers Licence 

Why join us?

• First-class training and development opportunities
• Discounts on health insurance through HBF or Medibank
• Discounts on banking products through Bankwest
• Access to an Employee Assistance Program (EAP)
• Discounts at JB HI-FI & The Good Guys
• Salary Packaging (up to $18,550 tax-free) to all eligible employees
• Accommodation discounts at Seashells Hospitality Group
• Access to our Wellness Program

About Us

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

Have more questions? For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch.

BaptistCare is recognised as an ‘Inclusive Employer’ by the Diversity Council of Australia for 2022-2023. We welcome and encourage applications from people across our diverse community.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.